Zac Raines
Summary
Accepting and driven individual who loves to learn and thrives off high paced, team orientated environments.
Successful Shift Manager and Educator highly effective at building positive relationships with all team members and helping each to feel comfortable and confident within the working environment.
Friendly and welcoming with great customer service experience striving to promote great people skills and sales experience. Dedicated to creating personalized customer experiences while offering a productive and safe working environment.
Overview
5
5
years of professional experience
Work History
Shift Manager
McDonald's
09.2019 - 07.2024
- Taught and monitored team members correct procedures for all areas of operations especially superb customer service, food safety and performance requirements.
- Portrayed positive examples for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Kept employees operating productively and working on task to meet business and customer needs.
- Handled POS systems, payment processing, cash change and issuing of receipt.
- Tracked receipts, employee hours, and inventory movements.
- Excelled in every store position and regularly supported all staff on shift.
Children Services Employee - Educator
Catholic Early Ed Care
02.2024 - Current
- Developed strong relationships with students, fostering trust and open communication within the before and after school care setting.
- Provided first aid and emergency response as required, prioritizing student health and safety at all times.
- Fostered a positive environment for students
- Enhanced student safety by consistently supervising activities and ensuring adherence to established rules.
- Contributed to a clean and organized environment by maintaining facility cleanliness, setting up activity areas, and storing supplies properly.
Education
High School -
Clairvaux Mackillop College
Upper Mount Gravatt11.2022
Bachelor of Arts/Bachelor of Education (Secondary) - Humanities And Social Sciences
The University of Queensland
Saint Lucia, QLD10.2028
Skills
- Team Leadership
- Customer Service
- Coaching and Development
- Workplace Health and Safety
- Role Modeling
- Cash Register Operations
- Order Taking
- Opening and Closing Procedures
Timeline
Children Services Employee - Educator
Catholic Early Ed Care
02.2024 - Current
Shift Manager
McDonald's
09.2019 - 07.2024
High School -
Clairvaux Mackillop College
Bachelor of Arts/Bachelor of Education (Secondary) - Humanities And Social Sciences
The University of Queensland
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