Zac Sandrussi
Sydney,NSW
Summary
Dynamic Managing Principal at Marsh with a global perspective and a track record of driving revenue growth through strategic client engagement. Leveraged operations management skills to optimize team performance, achieving significant cost savings. Renowned for ethical leadership and fostering strong relationships, resulting in enhanced client satisfaction and repeat business.
Overview
2026
2026
years of professional experience
Work History
Managing Principal
Marsh
09.2022 - Current
- Customer service focussed role. Understanding client needs across various industries and delivering on a scope of works to achieve client outcomes.
- Managed a team of 14 consultants of various demographics and skill levels. This includes Senior Consultants, Consultants, Associate Consultants and other operational staff.
- Implemented performance metrics to evaluate team productivity, driving continuous improvement initiatives.
- Drove revenue generation through identifying new business opportunities and strategically expanding the company''s client base.
- Managed cross-functional teams to deliver complex projects on time and within budget constraints.
- Optimized resource allocation for maximum efficiency, leading to significant cost savings and optimized project outcomes.
Account Director
Willis Towers Watson
05.2017 - 08.2022
- Established trusted relationships with key stakeholders by providing consistent communication and exceptional service throughout the account lifecycle.
- Built strong rapport with clients through regular check-ins, status updates, and proactive problem-solving approaches.
- Delivered measurable success by consistently meeting or exceeding client expectations, solidifying reputation as a reliable account partner.
- Maintained deep understanding of company services and products in order to offer most knowledgeable customer support.
Client Consultant
Aon
01.2015 - 04.2017
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Continuously updated industry knowledge and kept abreast of emerging trends, allowing for the provision of cutting-edge advice to clients.
- Actively participated in networking events, representing the company professionally while cultivating valuable connections within the industry.
- Increased client satisfaction by providing personalized consultation and tailored solutions for their specific needs.
Client Relationship Manager
Gallagher Bassett Services
10.2013 - 01.2015
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
National Account Manager
QBE
02.2010 - 09.2013
- Built strong relationships with key decision-makers at the executive level within national accounts organizations.
- Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
- Supervised and trained new hires on best practices and proper protocols; updated training materials and sales collateral and decreased process gaps.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
Case Manager
QBE
09.2008 - 12.2009
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Rehabilitation Consultant
Delta Allied
11.2005 - 07.2008
- Collaborated with interdisciplinary teams for comprehensive patient care and improved treatment outcomes.
- Reduced hospital readmission rates by providing clients with effective home-based therapy solutions.
- Initiated community outreach initiatives that resulted in increased referrals from primary care physicians and other medical professionals.
- Secured funding for assistive devices or equipment upgrades for clients, enabling enhanced functionality in their daily lives.
Clincial Assistant(Cardiac Rehabiliation / Physio)
St George Hospital/Sports Fizz Physiotherapy
2004 - 2005
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
Tier 1: General Advice in General Insurance
Mentor Education
Sydney01-2018
Tier 1: Insurance Broking
Australian And New Zealand Institure of Insurance And Financ
Sydney01-2015
Bachelor of Science - Applied Science: Exercise Physiology
University of Sydney
Sydney, NSW01-2005
Skills
- Ethical leadership
- Creative vision
- Operations management
- Global perspective
Timeline
Managing Principal
Marsh
09.2022 - Current
Account Director
Willis Towers Watson
05.2017 - 08.2022
Client Consultant
Aon
01.2015 - 04.2017
Client Relationship Manager
Gallagher Bassett Services
10.2013 - 01.2015
National Account Manager
QBE
02.2010 - 09.2013
Case Manager
QBE
09.2008 - 12.2009
Rehabilitation Consultant
Delta Allied
11.2005 - 07.2008
Clincial Assistant(Cardiac Rehabiliation / Physio)
St George Hospital/Sports Fizz Physiotherapy
2004 - 2005
Tier 1: General Advice in General Insurance
Mentor Education
Tier 1: Insurance Broking
Australian And New Zealand Institure of Insurance And Financ
Bachelor of Science - Applied Science: Exercise Physiology
University of Sydney
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