Zac Vannucci
Newton,Australia
Summary
Highly creative Store Manager at rebel Newton, with experience in transforming retailing and marketing strategies into desired results. Leads teams in developing profitable campaigns whilst offering quality customer service. Knowledge in key retail and marketing KPIs and collaborative skills supports achievement of targeted outcomes.
Overview
7
7
years of professional experience
Work History
Store Manager
Rebel Newton
Newton, Australia
09.2023 - Current
- Influencing and growing key KPI's of the store including Budget, Loyalty, Conversion, NPS, UPT
- Maintaining safety of team, store and customers, through daily compliance and safety checks
- Increased sales through effective merchandising strategies such as product placement and targeted promotions
- Building team engagement to create exceptional customer experiences, aligned to the rebel brand and demonstrated through increased service rate and NPS.
- Offer hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Implementing 7 day refill and new replen processes
- Address customer complaints promptly and professionally, resolving issues to maintain positive relationships
- Implementing staff training programs, enhancing product knowledge and improving customer service skills
- Scheduling/rostering to optimise store hours
Assistant Manager/Customer Service Manager
Rebel Tea Tree Plaza
Tea Tree Plaza, Australia
10.2022 - 08.2023
- Execution of all marketing and loyalty campaigns
- Leading by example on the shop floor to build strong customer connections and drive quality of service
- Driving NPS to create exceptional customer experiences
- Monitoring key performance metrics to determine opportunity areas and implementing strategies to combat weaknesses
- Motivating and mentoring team members of various ages to reach targets and develop themselves, through fostering a positive work environment
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments (monthly BOG votes)
- Supporting management to improve processes and drive performance
Assistant Manager
Footlocker Elizabeth
Elizabeth, Australia
06.2020 - 09.2022
- Supervised day-to-day operations to meet performance, quality and service expectations
- Developed strong working relationships with staff, fostering a positive work environment
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Exceeding customer expectation and building store loyalty through coaching team on the customer journey
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles
- Stock/Direct store transfers
- Open/close of store (tills, banking etc.)
Loyalty Club Assistant
CHATEAU TANUNDA
Tanunda, Australia
01.2018 - 03.2020
- Building customer rapport through co-handling the wine club loyalty member base
- Tailoring special offers to loyalty members to build upon existing connections and maintain brand engagement
- Managed administrative tasks such as processing payments, maintaining records, and generating reports for management review
- Improved membership retention by conducting engaging wine tasting for both new, existing and non members
- Attaining new member sign ups to build the loyalty base when working in the cellar door
- Assisted in the development of marketing materials such as social media posts to promote club services and events
- Reporting directly to Sales/Marketing Manager
Mentoring Program (Volunteer Work)
01.2018 - 01.2020
- Supporting in growth and development of 2 younger students struggling with social and learning sides of school 1 day/wk
Education
Bachelor of Business - Marketing
University of South Australia
01.2023
Year 8-12 -
Trinity College
01.2017
Skills
- Management
- Challenging status quo
- Building customer rapport
- Marketing and Sales initiative
- Exceeding customer expectations
- Leadership
- Reaching targets
- Driving productivity
References
- Adam Cornel, Regional Manager- Southern Devils, 0424 154 031, Adam.Cornel@rebelgroup.com.au
- Corey Richards, RcX Store Manager, Rebel Rundle Mall, 0447 321 571, Corey.Richards@rebelsport.com.au
- Michael Sheeky, Store Manager, Rebel TTP, 0405 139 334, Michael.Sheeky@rebelsport.com.au
- Shannon Kruschel, Front of House Manager, Pernod Ricard, 0436 815 069, shannon.kruschel@pernod-ricard.com
Timeline
Store Manager
Rebel Newton
09.2023 - Current
Assistant Manager/Customer Service Manager
Rebel Tea Tree Plaza
10.2022 - 08.2023
Assistant Manager
Footlocker Elizabeth
06.2020 - 09.2022
Loyalty Club Assistant
CHATEAU TANUNDA
01.2018 - 03.2020
Mentoring Program (Volunteer Work)
01.2018 - 01.2020
Bachelor of Business - Marketing
University of South Australia
Year 8-12 -
Trinity College