Zacchary Catania

- Completed loan applications with customers to help them achieve their financial goals and build strong, ongoing relationships.

- Consistently exceeded in meeting performance objectives such as application volume, revenue to the bank, whilst meticulously adhering to regulatory requirements.

- Mentored junior lending specialists, providing guidance on best practices and fostering professional development.

- Maintained compliance with all compliance standards, ensuring the accuracy of loan documentation and processes.

- Utilised effective problem-solving strategies when workshopping complex applications to ensure optimal outcome for customers.

- Performed comprehensive risk assessments to minimise potential risk to the customers and to the bank.

- Analysed and verified a vast array of income types and business structures using financial documentation as part of income verification for loan applications.

- Effective management of daily tasks and home loan applications to ensure efficient handling of pipeline.

- Dealt with various shareholders, such as solicitors, agents, internal ANZ teams, brokers and power of attorneys as needed for the role.

- Explained very technical financial information to applicants in simplistic language.

- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.

- Qualified to promote and sell insurance products for customers whilst educating them on suitable options.

• Was able to learn the mortgage credit requirements at ANZ and build a wealth of knowledge around ANZ's policies and procedures.
• Engaging with customers daily taking up to 60 calls a day
• Referred customers to mortgage lending specialists with useful notes and information in order to make the lender's job easier and exceeding referral expectations
• Embraced the culture at ANZ by contributing to team-building activities and being involved with engagement groups
• Upheld bank standards for mortgage loans and worked hard to not breach policy.
• Trained and mentored junior banking staff to maximize performance, efficiency and compliance.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Able to assist in resolving customer complaints and ensuring customers are receiving the service they deserve.

• Monitored checkout systems and provided assistance or intervention where required.
• Checked identification for proof-of-age and refusing tobacco sales to underage customers.
• Carried out supervisor tasks when needed.