Zach Delaney
Mooroolbark,VIC
Summary
Dedicated customer service professional skilled in managing staff and daily operations to enhance service quality. Proven ability to thrive in fast-paced environments while effectively multitasking and ensuring customer satisfaction. Demonstrates strong interpersonal skills, facilitating teamwork and collaboration to achieve operational goals. Aiming to leverage expertise in a dynamic organization focused on delivering exceptional customer experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender/Wait Staff Member
Brycee's Tavern
Mooroolbark, Vic
02.2023 - Current
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Ensured end-of-day accurate cash tallying from transactions.
- Cleared dishes between courses and after guests finished dining.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Poured wine, beer and cocktails for patrons.
- Collected and organized daily till totals and tips.
- Balanced daily registers and generated sales reports for management.
- Effectively multitasked within fast-paced environment.
- Monitored bar inventory and promptly restocked low items before depletion.
Catering Server
Elizabethan Lodge
Blackburn North, Vic
12.2018 - 03.2020
- Prepared and served food items to guests in a timely manner.
- Operated cash registers accurately and efficiently when needed.
- Managed multiple tasks simultaneously while ensuring accuracy and quality of work.
- Performed pre-event setup activities such as arranging chairs or tables in designated areas.
- Stored unused equipment properly between events.
- Worked multi-course dinners with pre-plated foods.
- Managed and restocked drink stations.
Education
High School Diploma -
Mooroolbark College
Mooroolbark, VIC11-2018
Skills
- Basic accounting
- Bar restocking
- Health codes compliance
- Customer service expertise
- Inventory
- Customer service
- Hospitality and accommodation
- Mixology
Certification
- Responsible Service of Alcohol
Timeline
Bartender/Wait Staff Member
Brycee's Tavern
02.2023 - Current
Catering Server
Elizabethan Lodge
12.2018 - 03.2020
High School Diploma -
Mooroolbark College
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