Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zach Fitzpatrick

Melbourne,VIC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.


Personable and energetic committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.

Overview

9
9
years of professional experience

Work History

Web Marketing

Global Music Connection
05.2023 - Current
  • Created and managed social media campaigns to increase brand engagement.
  • Conducted market research to identify new opportunities and target markets.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Improved website visibility through development and implementation of SEO strategies.
  • Developed creative presentations, trend reports, kitted assets, and product data sheets.

Drum Teacher

Swinburne Senior Secondary College
01.2023 - 06.2023
  • Familiarized students with basic concepts of music such as notes, tempo, beats and compositions.
  • Mentored students of different ages and backgrounds in music theory, composition and performance.
  • Incorporated creative activities into lessons to engage students and spark interest in music.
  • Assessed student performance and provided constructive feedback to guide progress.
  • Tailored instruction to meet individual student needs and cultivated inclusive learning environment.
  • Planned and executed targeted lesson plans to instruct on music theory, music history, and performance etiquette.
  • Collaborated with other music teachers to expand student knowledge and deliver comprehensive learning experiences.
  • Encouraged social interaction and collaboration among students to foster camaraderie and teamwork.

Drum Tuition

Chasing Sound
06.2022 - 05.2023
  • Drum teacher at Chasing Sound, Footscray
  • Assisted musicians with percussion needs to align with performance goals.
  • Composed musical pieces with percussion instruments for renditions.
  • Interpreted and modified music to personalize performances.

Store Manager

Drumtek Australia
06.2014 - 06.2022
  • Position: Manager, Website Management & General Sales
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Interacted well with customers to build connections and nurture relationships.
  • Maximized sales through excellent customer service.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised customers at front counter, answering questions regarding products.
  • Trained new employees on proper protocols and customer service standards.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.

Intern

Melodic Music
01.2017 - 11.2017
  • Artist Development Program

Education

Certificate IV -

Melbourne Polytechnic (NMIT)
10.2016

No Degree -

Year 11 Kew High School
Melbourne, VIC
2015

Skills

Professional Skills / Assets

  • Sales Expertise
  • Stocking and Replenishing
  • Credit Card Payment Processing
  • Report Creation
  • Retail Sales Customer Service
  • Staff Training
  • Customer Relations
  • Stock Management
  • Order Processing
  • Customer Service
  • Delivery Scheduling
  • Product Organization
  • Conflict Resolution

Personal Skills

  • Active Listening
  • Excellent Time Management
  • Emotional intelligence
  • Persistence
  • Future orientation
  • Growth mindset

Computer Skills

  • Active Listening
  • Music (Ableton, Pro Tools and Logic)
  • Word Processor
  • Microsoft Excel
  • Microsoft Outlook
  • PowerPoint
  • Adobe Premiere Pro
  • Canva
  • Adobe Photoshop
  • VEND
  • BigCommerce

Timeline

Web Marketing

Global Music Connection
05.2023 - Current

Drum Teacher

Swinburne Senior Secondary College
01.2023 - 06.2023

Drum Tuition

Chasing Sound
06.2022 - 05.2023

Intern

Melodic Music
01.2017 - 11.2017

Store Manager

Drumtek Australia
06.2014 - 06.2022

Certificate IV -

Melbourne Polytechnic (NMIT)

No Degree -

Year 11 Kew High School

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