- Snowboarding
- Reading
- Travelling
Zach McCracken
Perth,WA
Summary
Dynamic hard worker with proven problem-solving abilities and a strong focus on customer service. Successfully trained staff to enhance service quality and managed financial reporting processes with precision. Recognized for adaptability and team leadership, fostering a collaborative environment that consistently improved operational efficiency.
Overview
3
3
years of professional experience
Work History
Assistant Manager
The Greek Club
11.2024 - 03.2025
- Delivered in-depth training to workers regarding sequence of service and product knowledge to promote outstanding service.
- Monitored daily cash transactions during closing procedures, ensuring accuracy in all financial reporting processes.
- Managed weekly staff rosters, ensuring adequate coverage during peak times and reduced labor costs.
- Performed daily administrative tasks, such as ordering, processing invoices and reconciling accounts.
Ski & Snowboard Rentals Team Lead
Ski NZ
05.2024 - 10.2024
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Provide information about products to customers in order to equip them with the appropriate gear
- Created a weekly roster for staff, ensuring busy days had enough coverage to provide a amazing customer experience
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
General Laborer
One Staff
02.2024 - 06.2024
- Adapted quickly to new jobs or changes in tasks, demonstrating flexibility in skillset and problem-solving abilities.
- Participated in on-site safety meetings to remain informed of potential hazards and best practices for construction environments.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Supported site supervisors with timely updates on progress, ensuring smooth operations throughout each employment.
Sales Specialist
Top Shelf Distillers
05.2023 - 11.2023
- Provided tours of the distillery facility for visitors, educating them on the distillation process while promoting brand awareness.
- Led customers through tastings of selected product based on their interests and tastes while describing the provenance of the products.
- Oversaw everyday operations in place of management including opening/closing of the venue, cashing up daily sales, managing stock levels in store front.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
Math & Physics Tutor
Bishop's University
09.2021 - 04.2023
- Conducted group study sessions to facilitate collaborative learning among peers, enhancing overall retention of material.
- Developed strong relationships with students, maintaining ongoing communication regarding academic progress and areas for improvement.
- Utilized various teaching methods to accommodate diverse learning styles, ensuring each student''s success.
- Promoted independent learning by guiding students through critical thinking exercises designed to build confidence in problem-solving abilities.
Education
Bachelor of Science - Physics
Bishop's University
Sherbrooke, Canada04-2023
University of Alberta
La Pocatiere07-2018
Skills
- Problem-solving
- Customer service
- Adaptability and flexibility
- Team leadership
- Trustworthy
Interests
Timeline
Assistant Manager
The Greek Club
11.2024 - 03.2025
Ski & Snowboard Rentals Team Lead
Ski NZ
05.2024 - 10.2024
General Laborer
One Staff
02.2024 - 06.2024
Sales Specialist
Top Shelf Distillers
05.2023 - 11.2023
Math & Physics Tutor
Bishop's University
09.2021 - 04.2023
Bachelor of Science - Physics
Bishop's University
University of Alberta
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