Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Zach Riley

Burleigh Heads

Summary

Energetic and organized with keen ability to motivate teams and enhance customer satisfaction. Possesses strong retail operations knowledge and visual merchandising. Can drive sales growth and create positive shopping experience.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Skateboarding Coach

03.2025 - Current
  • Uplifting my students by creating a positive, high energy environment
  • Took initiative to create an opportunity for myself by expanding my expertise within the skateboarding industry

Retail Store Manager

Parliament Skate Shop
10.2024 - 05.2025
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Supervised guests at front counter, answering questions regarding products.

Delivery Rider

Domino's Pizza
05.2023 - 12.2023
  • Resolved customer complaints promptly and professionally, maintaining a positive relationship between the business and its clients.
  • Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.

Small Business Owner

06.2020 - Current
  • Founded Paddo Wax, a skateboarding-focused business, deepening my industry knowledge and passion for skateboarding cultivated since age thirteen.
  • Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
  • Achieved consistent growth with careful planning and execution of business development initiatives.
  • Promoted business via social media to generate leads and maximize brand identity.

Skills

  • Customer service
  • Strong multi-tasking
  • Retail operations
  • Problem-solving
  • Friendly and outgoing
  • Visual merchandising

Certification

  • Completed Barista Basics course at Tafe
  • Completed Cert III in Business at Barrington College



Timeline

Skateboarding Coach

03.2025 - Current

Retail Store Manager

Parliament Skate Shop
10.2024 - 05.2025

Delivery Rider

Domino's Pizza
05.2023 - 12.2023

Small Business Owner

06.2020 - Current

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Zach Riley