Zachariah King

• Ability to effectively use Microsoft Word, Excel, Teams, Outlook and OneDrive.
• Assisted clients in securing home loans, resulting in measurable client satisfaction and retention.
• Analysed financial documents to determine loan eligibility, ensuring compliance with regulations.
• Provided personalised loan advice, leading to improved client financial outcomes.
• Resolved client issues promptly, maintaining high levels of customer service and trust.
• Maintained excellent communication with clients throughout the loan process, addressing concerns and answering questions promptly.
• Enhanced company reputation by delivering exceptional service that resulted in numerous positive client reviews.
• Fostered a positive work environment by collaborating with team members and contributing to a productive atmosphere.

• Managed customer loan applications, ensuring timely processing and approval, enhancing client satisfaction.
• Developed tailored financial solutions, resulting in increased customer retention and loyalty.
• Analysed customer financial data to identify lending opportunities, boosting loan portfolio growth.
• Collaborated with cross-functional teams to streamline lending processes, improving operational efficiency.
• Focused on delivering high-quality results in fast-paced environments; adept at multitasking.
• Acknowledged as a high performer for exceptional results.

• Met or surpassed business targets regularly through employee engagement and forward-thinking planning.

• Assisted team members with delivering friendly, knowledgeable service by applying proactive mentoring and corrective action strategies.

• Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.

• Promoted professional growth and facilitated talent development of each associate to drive performance excellence.

• Managed opening and closing procedures and recommended changes to enhance efficiency and safety of daily activities.

• Adhering to safe work practices and standards.

• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

• Interviewed, hired and trained over 50 staff to comply with company policies, procedures and safety standards.