Zachary Abberton
Heathridge
Summary
Duty Manager with a proven track record at Spudshed, excelling in customer service and problem solving. Enhanced team performance through effective delegation and mentorship, leading to improved customer satisfaction. Skilled in inventory management, ensuring optimal stock levels while fostering a collaborative work environment.
Overview
9
9
years of professional experience
Work History
Duty Manager
Spudshed
08.2019 - Current
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Coordinated with suppliers and vendors to determine availability of required materials.
Warehouse Storeperson
Spudshed
02.2020 - 12.2024
- Collaborated with team members to achieve daily goals, promoting a positive work environment through open communication and teamwork.
- Maintained clean, organized warehouse spaces, enabling efficient movement of goods and reducing risk of accidents or damage to products.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Night Shift Supervisor
Spotlight
04.2017 - 08.2019
- Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
- Observed each team member to carry out duties and provided constructive criticism.
Laborer
Quality Coatings
02.2016 - 04.2017
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
Education
Certificate II - Certificate II in Electrotechnology (Career Start)
North Metropolitan TAFE
Clarkson, WA11-2016
High School Diploma -
Ocean Reef Senior High School
Ocean Reef10-2015
Skills
- Customer service
- Time management
- Delegating work
- Staff training
- Forklift Certified
- Loading and unloading
- Warehouse safety
- Warehouse management
Timeline
Warehouse Storeperson
Spudshed
02.2020 - 12.2024
Duty Manager
Spudshed
08.2019 - Current
Night Shift Supervisor
Spotlight
04.2017 - 08.2019
Laborer
Quality Coatings
02.2016 - 04.2017
Certificate II - Certificate II in Electrotechnology (Career Start)
North Metropolitan TAFE
High School Diploma -
Ocean Reef Senior High School
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