Summary
Overview
Work History
Education
Portfolio
Work Availability
Timeline
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Zachary Aussieker

Technical Support Officer
Padstow

Summary

Experienced with diagnosing and resolving technical problems promptly. Utilizes strong communication and problem-solving skills to provide effective support and enhance user satisfaction. Knowledge of various operating systems and software applications ensures comprehensive technical assistance.

Collaborative Artist and creative professional with organized approach to managing project details. Skilled with both computerized and hand-drawn artistry. Works great with others to bring visions to life.

Overview

8
8
years of professional experience
21
21
years of post-secondary education

Work History

Technical Support Officer

Provested
03.2025 - Current
  • Provide IT troubleshooting and technical support, resolving hardware, software, and network issues for staff and students in an educational environment.
  • Support Windows, macOS, and ChromeOS systems while managing device deployments, including tablets, laptops, interactive whiteboards, and BYOD policies.
  • Configure and maintain Wi-Fi, LAN, VPN, and firewall settings to ensure reliable network connectivity across school campuses.
  • Administer Google Workspace (G Suite), Microsoft 365, and cloud storage solutions to enhance collaboration and productivity for educators and administrators.
  • Implement cybersecurity best practices, including phishing prevention and malware protection, to safeguard sensitive student and staff data.
  • Perform hardware installation, repairs, and upgrades for computers, printers, and peripherals to minimize downtime.
  • Excel to manage student databases, generate reports, and maintain accurate records.
  • Set up and troubleshoot AV equipment, including projectors, smartboards, Zoom, and Microsoft Teams, to support hybrid and remote learning.
  • Deliver customer service by assisting non-technical users (teachers, students, administrators) with clear, patient guidance.
  • Apply problem-solving skills to diagnose and resolve technical issues efficiently, ensuring minimal disruption to learning.
  • Communicate IT concepts in simple, user-friendly terms (written and verbal) for diverse audiences.
  • Prioritize and manage multiple support tickets in a fast-paced educational setting with strong time management.
  • Maintain detailed documentation of fixes, FAQs, and user guides to streamline future issue resolution.
  • Adapt quickly to unexpected technical challenges in a dynamic school environment.
  • Conduct training for new staff on new software, hardware, and security protocols.

Customer Service

KFC
01.2018 - 11.2024
  • Developed strong problem-solving skills by addressing customer issues efficiently under time constraints.
  • Resolved conflicts with customers and teammates using effective communication and de-escalation techniques.
  • Demonstrated excellent multitasking and time management abilities in a fast-paced work environment.
  • Utilized active listening and engaged communication to assist customers and collaborate with staff.

Server / Bartender

Karisma Cruises
01.2023 - 04.2023
  • Demonstrated strong conflict resolution and interpersonal skills by professionally assisting customers, including those in distress or under the influence, in a fast-paced cruise environment.
  • Excelled in time management and multitasking, efficiently balancing food production, customer service, and other responsibilities while maintaining high standards.
  • Ensured a sanitized and organized workspace to promote operational efficiency and compliance with safety protocols.

Education

Advanced Diploma of Professional Game Develpoment - 3d Art And Design

AIE (Academy of Interactive Entertainment)
Ultimo, Australia
04.2023 - 01.2024

High School Diploma -

Menai High School
Menai, Australia
04.2001 - 01.2022

Portfolio

https://www.artstation.com/zach_aussieker

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Technical Support Officer

Provested
03.2025 - Current

Advanced Diploma of Professional Game Develpoment - 3d Art And Design

AIE (Academy of Interactive Entertainment)
04.2023 - 01.2024

Server / Bartender

Karisma Cruises
01.2023 - 04.2023

Customer Service

KFC
01.2018 - 11.2024

High School Diploma -

Menai High School
04.2001 - 01.2022

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Zachary AussiekerTechnical Support Officer