Zachary Bates
Toronto,NSW
Summary
Knowledgeable and dedicated customer service professional with experience across multiple industries. I am a team player with a positive attitude and proven skills in working accurately with care and problem solving ability. Motivated to maintain high standards and contribute to company success. Experience in industries of rapid change and fast pace.
Overview
10
10
years of professional experience
Work History
Customer Service Associate
NSW Services Australia
07.2021 - Current
- Help large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answer customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handle billing and payment issues following guidelines, resolving disputes properly.
- Identify and contact customers with overdue accounts to address payment status.
- Develop strong relationships with customers to foster timely payments and account resolution.
- Resolved customer disputes and disagreements through professional, calm communication
Customer Service Assistant
Woolworths Group
01.2016 - 07.2021
- Maintained clean and organized work environment
- Kept all customer data and merchandise records accurate and up to date
- Built good relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls to answer questions about products and services.
- Contacted other departments to guarantee customer satisfaction.
- Use problem-solving skills to address customer queries and complaints.
- Described products to customers and matched them to their needs
Bank Officer
Maitland Mutual
01.2014 - 03.2015
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Answered telephone inquiries on accounts and loans
- Educated customers on use of banking website and mobile apps.
- Sold and cross-sold bank products to new and existing customers.
Education
Certificate 3 in Information, Digital Media & Tech -
Media
Certificate 3 in Financial Services -
Financial Services
Certificate 2 In Information Technology -
Information Technology
Skills
- Birthday:
- 4th August 1995
- Personal Strength's:
- Confidence
- High attention to detail
- Team Player
- Good communication skills
- Initiative
- Reliable
- Friendly
- Honest
- Other Strength's:
- Computer skills (Word, Excel, Outlook, PowerPoint)
- Customer service experience
Sport, Movies, Digital
Have always maintained a keen interest in digital technology since school and played and coached soccer teams and like to relax watching movies and mixing with friends.
Timeline
Customer Service Associate
NSW Services Australia
07.2021 - Current
Customer Service Assistant
Woolworths Group
01.2016 - 07.2021
Bank Officer
Maitland Mutual
01.2014 - 03.2015
Certificate 3 in Information, Digital Media & Tech -
Media
Certificate 3 in Financial Services -
Financial Services
Certificate 2 In Information Technology -
Information Technology
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