Zachary Blackburn

As an Automotive Service Advisor, I served as the primary point of contact for customers, delivering exceptional service and fostering long-term client relationships. I greeted customers warmly and engaged in open-ended conversations to assess their vehicle service needs accurately. I maintained high customer satisfaction by exceeding service targets and addressing concerns with professionalism.

Key responsibilities included developing detailed repair estimates by calculating materials, labor, and supplies, as well as informing customers about service specials, costs, and expected completion times. I provided tailored recommendations, ensuring customers understood the value and necessity of services offered.

I trained new team members on company policies and operations, enhancing overall team performance. I also proactively resolved inquiries and complaints, leveraging problem-solving skills to deliver swift and effective resolutions. By continuously improving my product knowledge and sales abilities, I recommended products and services that met customer needs and achieved sales quotas.

In this dynamic role, I responded positively to rapid changes and sought ways to enhance service delivery and operational processes, contributing to a seamless and efficient customer experience.

As a Warehouse Associate, I was responsible for managing the efficient movement and storage of materials within a fast-paced warehouse environment. Key duties included loading, unloading, and transporting goods using pallet jacks and other material-handling equipment, and ensuring pallets were securely wrapped in shrink wrap prior to loading. I conducted thorough inspections of packages to identify damage and liaised with vendors as necessary. Utilizing hand-held devices and inventory management software, I recorded inventory levels, performed audits, and addressed any discrepancies to ensure accurate tracking of goods. This role required attention to detail, physical stamina, and a commitment to safety and efficiency.

As an account manager in a call centre environment, I managed high volumes of outbound and inbound calls, communicated account details, obtain payments, and provide solutions for debt resolution. My role required exceptional customer service skills, maintaining a calm and professional demeanor to address customer concerns effectively.

I monitored accounts for compliance with payment plans, identified non-compliances, and employed skip tracing techniques to locate debtors. By collaborating with customers, I created personalized repayment plans that aligned with their financial situations and negotiated solutions that satisfied both creditor and debtor needs

As a Service Assistant at Toyota, I played a key role in ensuring smooth daily operations and delivering exceptional customer service. My responsibilities included preparing repair orders, conducting vehicle damage checks, and supporting various departments as needed. I detailed vehicles and prepared them for delivery, managed the organization of the car park, and handled invoicing processes. Additionally, I provided friendly and professional assistance to customers in the waiting area, maintained accurate filing of repair orders, and processed warranty claims. This role required strong organizational skills, attention to detail, and the ability to work collaboratively in a fast-paced environment.