Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zachary Callahan

Raceview,Queensland

Summary

Dynamic leader with a proven track record at Coles Supermarket, excelling in team leadership and complex problem-solving. Spearheaded marketing strategies, enhancing brand recognition, and led cross-functional teams to foster innovation. Renowned for exceptional customer service and adaptability, significantly improving customer satisfaction and team performance. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience

Work History

Manager

Coles Supermarket
11.2023 - 08.2024
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.

Night Shift Filler

Coles Supermarket
02.2022 - 11.2023
  • Provided excellent customer service when encountering late-night shoppers seeking assistance or guidance.
  • Enhanced store presentation by maintaining clean and organized shelves during nightly shifts.
  • Streamlined the restocking process by collaborating with fellow team members to complete tasks efficiently.
  • Ensured a safe work environment by promptly addressing spills, broken items, or other hazards.
  • Supported daytime staff by preparing products for display and ensuring adequate stock levels throughout the night shift.
  • Greeted customers and directed to requested products.
  • Interacted with guests in friendly and knowledgeable way.
  • Greeted store customers and discussed needs.

Education

High School Diploma -

Ipswich Flexible High School
Ipswich, QLD
11.2022

Certification 2 - Logistics And Materials Management

Tafe Queensland
Ipswich, QLD
11.2021

Cortication 2 - Food Processing

Strategix
Coopers Plains, QLD
11.2021

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Decision-Making
  • Customer Service
  • Positive Attitude
  • Adaptability and Flexibility
  • Attention to Detail
  • Work Planning and Prioritization
  • Team Development

Timeline

Manager

Coles Supermarket
11.2023 - 08.2024

Night Shift Filler

Coles Supermarket
02.2022 - 11.2023

High School Diploma -

Ipswich Flexible High School

Certification 2 - Logistics And Materials Management

Tafe Queensland

Cortication 2 - Food Processing

Strategix
Zachary Callahan