Zachary Comninos
Hurstville
Summary
Service manager with over six years of experience leading teams to enhance customer satisfaction and operational efficiency. Demonstrated expertise in customer engagement, client prospecting, and service coordination, resulting in significant growth in the customer base and revenue. Committed to streamlining processes and implementing innovative solutions to drive exceptional service delivery and client satisfaction.
Overview
7
7
years of professional experience
Work History
Service Manager
Cool Runnings Group
11.2017 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Implemented strategies to increase customer service satisfaction ratings.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
Education
Certificate III - Refrigeration And Air Conditioning
Ultimo Tafe
Ultimo, NSW12-2020
Skills
- Customer service
- Multitasking and organization
- Relationship building
- Complaint handling
- Client relations
- Customer relations
- Decision-making
- Adherence to high customer service standards
- Customer relationship management (CRM)
Timeline
Service Manager
Cool Runnings Group
11.2017 - Current
Certificate III - Refrigeration And Air Conditioning
Ultimo Tafe
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