Zachary Diamond
Greenwich,NSW
Summary
Customer-oriented Wait Staff Member with experience in service industry. Loves to create positive customer experiences, developing a fun rapport with both customers and staff. Licensed and experienced in preparation and sale of alcoholic beverages, bar procedures and liquor laws. Has extensive knowledge of beer wine and spirits.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Avoca Beach House Restaurant & Bar
06.2023 - 01.2024
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
Bartender
Little Miss Mezza
09.2023 - Current
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Retail Assistant
Wamberal Wine Palace
08.2023 - Current
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Gained a great understanding of the liquor industry including tasting wines and spirits.
Wait Staff Member and Cook
Three Donkeys Wholefood Cafe
11.2020 - 02.2023
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanour.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Trained new staff and worked with new owners during a change in management.
Education
Batchelor of Business Analytics - Business Statistics & Management
Macquarie University
Sydney, NSW11.2025
High School Diploma -
Central Coast Adventist School
Erina, NSW11.2021
Skills
- Service-Oriented Mindset
- Liquor, Beer, and Wine Knowledge
- Service Quality
- Memory retention
- Interpersonal skills
Certification
Responsible Service of Alcohol Accredited
References
References available upon request.
Timeline
Bartender
Little Miss Mezza
09.2023 - Current
Retail Assistant
Wamberal Wine Palace
08.2023 - Current
Restaurant Waiter
Avoca Beach House Restaurant & Bar
06.2023 - 01.2024
Wait Staff Member and Cook
Three Donkeys Wholefood Cafe
11.2020 - 02.2023
Batchelor of Business Analytics - Business Statistics & Management
Macquarie University
High School Diploma -
Central Coast Adventist School
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