Zachary Dunn
Collingwood,VIC
Summary
Knowledgeable Risk Manager equipped with strategic planning and program leadership abilities honed in financial technology industry environments. Establishes strong and successful policies to mitigate risk at each level and establish clear procedures for assessments, prevention and containment. Familiar with regulatory requirements to maintain strict controls.
Overview
4
4
years of professional experience
Work History
Senior Risk Operations
Square
10.2022 - Current
- Analyse and suggest improvements to machine-learning model precision based on historical and current fraud trends.
- Lead the training and development of newer staff members.
- Manage the quality assurance program for a group of fraud risk agents, including providing feedback consistently and analysing trends in agent performance.
- Assist in the presentation of fraud loss metrics for the Australian market across regular local and global business reviews.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation alongside the policy and program manager.
Risk Operations
Square
04.2021 - 10.2022
- Monitor queues across all MRT’s (Major Risk Types) pertaining to fraud risk and action as necessary, including the holding of funds and deactivation of accounts
- Work closely with other operational teams such as Customer Success, Credit Risk and Compliance to action and resolve actions on accounts
- Handle all disputes operations for Australia, including the challenging of, resolution of, and analysis of chargebacks
- Handle incoming formal complaints from AFCA regarding accounts that pertain to risk actions, including the challenge of complaints as well as the resolution process
Customer Success, Risk
Square
02.2020 - 03.2021
- Providing assistance for sellers across the entire range of Square products in a timely and efficient way, using troubleshooting skills, research skills, internal resources and cross-functional escalation pathways
- Behaving as a specialist for the CS team to advance more complex Risk-related cases pertaining to disputes, fraud and credit risk
- Working closely with the Risk team to take appropriate actions on Risk-affected accounts.
Education
Bachelor of Arts - Gender, Screen And Cultural Studies
University of Melbourne
Melbourne, VIC12.2019
Skills
- Excellent Communication
- Multitasking Abilities
- Data Management
- Education and Development
- Adaptability and Nimbleness
- Organizational Skills
- Google Workspace
- SQL
- Looker
- GitHub
Timeline
Senior Risk Operations
Square
10.2022 - Current
Risk Operations
Square
04.2021 - 10.2022
Customer Success, Risk
Square
02.2020 - 03.2021
Bachelor of Arts - Gender, Screen And Cultural Studies
University of Melbourne
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