Zachary Ellis
Sydney,NSW
Summary
Dynamic Account Management Specialist with a proven track record at Wipro, enhancing customer satisfaction through expert resolution of conflicts and keen attention to detail. Skilled in teamwork, problem-solving, and effective communication, I significantly contributed to team objectives and ensured high-quality standards in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Account Management Specialist
Wipro
11.2021 - Current
- Identifying customer issues and assigning them to the appropriate team for resolution
- Providing updates in a timely manner to customers regarding their requests
- Ensuring information is correctly interpreted and relayed to other teams
- Maintaining a tight timeframe for all enquiries to be addressed and acknowledged
- Contributed to team objectives in fast-paced environment
- Conducted audits on team members to ensure high quality of work
Ride Operator
Luna Park Sydney
12.2018 - Current
- Ensured the safe operation of all rides
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests
- Clear and concise communication of safety instructions to all riding guests
- Followed safety procedures for operating and loading and unloading passengers
- Timely reporting of any incidents or concerns to management to ensure the safety of all guests
- Trained new team members on the operations of rides
Gardener
Jim's Mowing
11.2017 - 04.2018
- Lawn mowing
- Hedge trimming
- Weed control
- Sweeping and cleaning of paths, gutters and drains
Education
Bachelor of Science - Mathematics
University of New South Wales
Sydney, NSW12-2020
Skills
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Effective Communication
Timeline
Account Management Specialist
Wipro
11.2021 - Current
Ride Operator
Luna Park Sydney
12.2018 - Current
Gardener
Jim's Mowing
11.2017 - 04.2018
Bachelor of Science - Mathematics
University of New South Wales
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