Zachary Farrugia

• organised back of house staff and coordinate with front of house.Our Staff team consists of up to 8 people a shift
• Sort items by load type, deadline date, process required.
• Determined spotting procedures and proper solvents based on fabric and stain types.
• Took payment for completed services and issued receipts with POS system.
• Organized the work area to ensure a safe and efficient environment was maintained at all times.
• Kept records of incoming garments, outgoing deliveries, payments received and inventory levels.
• Retrieved and delivered laundry from other store locations.
• Calibrated and prepared dry cleaning machines by adjusting settings.
• Greeted customers, collected items, and recorded contact information.
• Provided customers with information about pricing, payment options and special offers available.
• Worked effectively in team environments to make the workplace more productive.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Conducted performance evaluations, providing feedback and coaching for team development.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

• Team captain for several years and multiple clubs
• Managed post-game recovery processes such as icing injuries or rest days.
• Supported and mentored junior team members to promote collaboration and improve collective expertise.
• Mentored younger athletes, helping develop and improve skills.
• Identified personal strengths and weaknesses and adjusted techniques to enhance performance.
• Practiced and improved individual skills such as passing, tackling, kicking, and decision-making.
• Attended promotional events to represent the club in a professional manner.
• Participated in weekly team meetings to discuss strategies and review performance.
• As a team captain I would liaise with coaches and trainers on and off the field to develop strategy and problem solve

retail shop assistant role.

• Handled cash register transactions accurately and efficiently.
• Processed returns, exchanges, refunds, layaways, special orders and warranties according to company policy.
• Provided information about products and services to customers.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Brought customer issues to immediate attention of supervisor to achieve quick resolutions.
• Conducted daily cleaning and maintenance tasks to ensure a tidy store environment.
• Performed opening, closing procedures for the store including counting money in cash drawers at start, end of shifts.
• Developed strong relationships a large staff team

• As a junior coach I worked alongside the senior coach for several years
• Encouraged players with positive reinforcement during game play or practice sessions.
• Ensured compliance with all league, association, and school rules and regulations.
• Adhered strictly to rules and regulations of activities department and district.
• Attended coaching clinics or workshops in order to stay up-to-date on industry trends.
• Implemented team practice, meeting and game schedules and communicated important information to players, staff and families.
• Assessed player abilities and assigned positions according to individual strengths.
• Worked closely in training capacity with fellow student-athletes during off-season.
• Analyzed performance data to identify areas of improvement for individuals or teams.
• our head coach taught me that Fun was a major part of all sessions and game days. We were quite a successful team and i believe it was the result of this environment.

• communicated and served customers
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• Participated in team meetings, presentations and special events.
• Responded to customer queries and complaints to promote overall satisfaction.
• Maintained positive working relationship with fellow staff and management.
• Processed payments, issued receipts and provided change.
• Worked to a scheduled roster and covered last minute shifts as required