Zachary Fullagar
Melbourne,VIC
Summary
Ambitious student with a talent for learning quickly and adding value to any team. Strong history of successful projects using leadership, professional communication skills, and teamwork to complete tasks efficiently and effectively. Solid academic achievements paired with demonstrated commitment and integrity. Sound technology skills and ability to work independently as well as in a team. A strong drive to achieve and complete any tasks that are presented to the best of his ability, with a will to excel beyond expectations. Possesses tremendous drive to learn any skills necessary to optimize performance in any work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Membership Sales and Experience Consultant
Glen Eira City Council
Bentleigh East, Victoria
11.2023 - Current
- Developed and implemented innovative strategies for improving customer experience.
- Monitored customer satisfaction levels through surveys and other feedback mechanisms.
- Tracked key performance indicators related to customer experience initiatives.
- Maintained an up-to-date knowledge base containing resources that can be used by staff when responding directly to clients' inquiries .
- Identified and contacted potential members to explain membership benefits.
- Developed and implemented sales strategies to meet organizational objectives.
- Provided excellent customer service to ensure satisfaction with membership services.
- Created effective outreach campaigns through email, direct mail, social media.
- Participated in team meetings to discuss progress towards goals.
- Processed payments for membership dues using credit card machines or online systems.
- Converted leads into prospects and booked appointments to achieve sales quota.
Sales Associate
The Austin Group
Moorabinn, Victoria
10.2023 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
Sports Coach
Caulfield Grammar School
St Kilda East, Victoria
01.2021 - Current
- Mentored and encouraged youth to develop strong work ethic by being positive role model and regularly practicing skills.
- Communicated rules and expectations to student athletes and performed necessary corrective actions.
- Planned strategies and selected optimal team lineups to execute game plans.
- Coordinated pre-season tryouts, training camps and special workshops to support team goals.
- Established professional relationships with team members and coaches.
- Created culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
E-Commerce Assistant
Click Frenzy
Melbourne, Victoria
04.2023 - 05.2023
- Uploaded photos, videos or images to online storefronts or other shopping websites.
- Audited business information apart of the Click Frenzy online event.
- Worked in a team environment, communicating thoroughly to ensure tasks were completed in an effective and timely manner.
- Displayed professional skills using Microsoft Excel, Slack and Email.
- Demonstrated an ability to work unsupervised.
- Corresponded with clients to ensure tasks were completed by crucial deadlines.
Sales Associate
The Sneaker Store Brighton
Brighton, Victoria
08.2022 - 04.2023
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Received and displayed product shipments on store retail shelves upon delivery.
- Helped customers find specific products, answered questions and offered product advice.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated adequate skills using Shopify and E-Commerce tools.
- Displayed an ability to meet KPI's and Sales Targets.
Event Staff Member
Power Retail
Melbourne, Victoria
03.2023 - 03.2023
- Assisted guests with determining seat location, escorting guests to assigned seating.
- Sought guidance from team members to resolve issues and identify appropriate issues for escalation.
- Set up and packed up event equipment, leaving area clean and tidy.
- Gave guests first-rate service and support and worked to resolve concerns to mutual satisfaction.
Call Center Customer Service Representative
Public Outreach
Melbourne, Victoria
09.2022 - 10.2022
- Maintained strong call control and quickly worked through scripts to address problems.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Initiated outbound calls and provided highest level of professionalism and knowledgeable service to every customer.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Kitchen Hand /Customer Service Associate
The Pantry
Brighton, Victoria
08.2020 - 08.2021
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Consulted with customers regarding needs and addressed concerns.
- Followed policies and procedures to meet or exceed established performance requirements.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Basketball Referee
McKinnon Basketball Association
Melbourne, Victoria
06.2017 - 01.2020
- Refereed competitive seasonal basketball games, tournaments and yearly sporting events.
- Achieved consistent referrals as honest and fair basketball referee.
- Taught players and coaches correct game rules.
- Explained rules, regulations and league guidelines to players and coaches.
- Operated time clock and scoreboard during various games.
Education
Caulfield Grammar School
St Kilda East, VIC11.2020
Bachelor of Arts - Media & Communications
Monash University
Melbourne, VICBachelor of Arts - Business
Mary Baldwin University
Staunton, VirginiaSkills
- Written and Verbal Communication
- Decision Making
- Energetic & Enthusiastic
- Public Speaking and Leadership
- Planning & Organization
- Microsoft Office
- Work Ethic
- Creativity and Flexibility
- Technology Savvy
Affiliations
- Has completed 100+ hours of voluntary service for Life Saving Victoria as a patrol member at Waratah Beach Surf Life Saving Club.
- Completed Bronze Medallion, along with Advanced First Aid, Advanced CPR/Resuscitation, and Spinal Management.
- Currently represent McKinnon Basketball Association in the semi-professional Big V League.
- Represented Vic Metro throughout junior basketball career.
Certification
- CPR Certificate
- Victoria Driver's License
References
References available upon request.
Timeline
Membership Sales and Experience Consultant
Glen Eira City Council
11.2023 - Current
Sales Associate
The Austin Group
10.2023 - Current
E-Commerce Assistant
Click Frenzy
04.2023 - 05.2023
Event Staff Member
Power Retail
03.2023 - 03.2023
Call Center Customer Service Representative
Public Outreach
09.2022 - 10.2022
Sales Associate
The Sneaker Store Brighton
08.2022 - 04.2023
Sports Coach
Caulfield Grammar School
01.2021 - Current
Kitchen Hand /Customer Service Associate
The Pantry
08.2020 - 08.2021
Basketball Referee
McKinnon Basketball Association
06.2017 - 01.2020
Caulfield Grammar School
Bachelor of Arts - Media & Communications
Monash University
Bachelor of Arts - Business
Mary Baldwin University
- CPR Certificate
- Victoria Driver's License
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