Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
Customer Service Representative
AGL/ Southernphone
Bendigo, Victoria, Australia
02.2023 - 09.2024
Maintained a high level of professionalism when dealing with difficult customers
Handled customer complaints and inquiries in a courteous and efficient manner
Operated cash registers and handled cash and card transactions
Answered customer phone calls and appropriately addressed questions and complaints
Camera Production Assistant
Tennis Australia
Bendigo, Victoria, Australia
01.2021 - 01.2023
Provided support in setting up and operating lights, props, microphones, monitors
Assisted with the coordination of on-location video productions
Assistant Functions Manager
Bendigo Regional Tennis Centre
Bendigo, Victoria, Australia
10.2018 - 11.2022
Assisted in training new staff members on proper procedures related to event management
Analyzed feedback from customers after each function in order to improve services for future occasions
Performed general administrative duties such as filing paperwork, answering phones, scheduling appointments