Overview
Work History
Education
Skills
Reference
Timeline
Generic

Zachary Hatton

Tamworth

Overview

10
10
years of professional experience

Work History

Bar Supervisor Amaroo Tavern

Knoxcorp
02.2023 - Current
  • Completed bar opening and closing procedures.
  • Checked ID cards and verified bar guests were of legal age.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Handled cash accurately and prepared nightly deposits.
  • Closed out cash register and prepared cashier report at close of business.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Scheduled bands, singers and musicians for live music nights.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Consulted with managers to organize special events and promotions.

Parts Specialist

Farmrite
02.2023 - 11.2023
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
  • Tracked parts use and charged items to customer accounts for billing.
  • Invoicing parts to customers.
  • Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
  • Ordered parts from various distributors to fulfill demands.
  • Stocked and managed stock of parts.
  • Ordering parts from Canada and looking after the logistic of getting shipping containers to Australia.

General Laborer

Grainland
08.2022 - 02.2023
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Assisted team members with tasks that require group effort.
  • Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
  • Notified supervisors of defective equipment or material.
  • Performed thorough quality checks on products and materials to identify any defects.
  • Transported heavy materials using tugs, hand trucks and pallet jacks throughout work zone.
  • Operated forklift to load and unload materials and equipment on trucks.

Hotel Licensee

Imperial Hotel Inverell Knoxcorp
06.2022 - 08.2022
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Identified issues, analyzed information and provided solutions to problems.
  • Served customers and followed outlined steps of service.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Hotel Licensee

Victoria Hotel Moree Knoxcorp
03.2022 - 06.2022
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Resolved problems, improved operations and provided exceptional service.
  • Identified issues, analyzed information and provided solutions to problems.
  • Used coordination and planning skills to achieve results according to schedule.

Bar Manager

Victoria Hotel Moree
06.2020 - 03.2022
  • Closed out cash register and prepared cashier report at close of business.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Maximized customer service by training staff, overseeing operations and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, providing [Number]% improvement over prior onboarding process.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Handled $[Amount] cash on daily basis, which built trustworthiness and loyalty with owners.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.

Bar Tender

Victoria Hotel Moree
12.2018 - 06.2020
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Set up glassware, liquor and other necessary supplies for special events.

Restaurant Waiter

Hospscotch Cafe
12.2017 - 06.2018
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Increased sales significantly by upselling higher-end products to customers.

Mcdonalds Crew Member

Gunnedah Mcdonalds
01.2014 - 11.2017
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Assisted other team members to achieve goals.
  • Collaborated with team members to complete orders.
  • Became familiar with products to answer questions and make suggestions.
  • Brewed coffee and tea and changed out drink station syrups.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.

Education

No Degree - Na

Calrossy Anglican School
Tamworth, NSW
11.2018

Skills

  • Flexible and Adaptable
  • Collaboration
  • Conflict Resolution
  • Customer Service
  • Self-Motivated
  • Microsoft Office
  • Active Listening
  • Good listening skills
  • Decision Making
  • Responsible
  • MS Office
  • Team building
  • Leadership
  • Organization and Time Management

Reference

Alex Mcclenaghan- Manager Knoxcorp Hotels

0437 143 109


Peter Henderson- Manager Farmrite Moree

to be added 


David Newberry- Newberry Financial Services

0418 667 246


Stuart Watts- @realty Real Estate agent

0477 918 207

Timeline

Bar Supervisor Amaroo Tavern

Knoxcorp
02.2023 - Current

Parts Specialist

Farmrite
02.2023 - 11.2023

General Laborer

Grainland
08.2022 - 02.2023

Hotel Licensee

Imperial Hotel Inverell Knoxcorp
06.2022 - 08.2022

Hotel Licensee

Victoria Hotel Moree Knoxcorp
03.2022 - 06.2022

Bar Manager

Victoria Hotel Moree
06.2020 - 03.2022

Bar Tender

Victoria Hotel Moree
12.2018 - 06.2020

Restaurant Waiter

Hospscotch Cafe
12.2017 - 06.2018

Mcdonalds Crew Member

Gunnedah Mcdonalds
01.2014 - 11.2017

No Degree - Na

Calrossy Anglican School

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Zachary Hatton