Zachary Kroonenburg

• Prepared bank deposits and handled business sales, returns and transaction reports.
• Commercial cleaning of many venues including: Pubs, Centrelink service centres, businesses, local/ state government tenders and pressure cleaning
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Mitigated business risks by working closely with staff members and assessing performance.

• Managed and planned social activities to assist local animal rescue groups through the pet shop
• Collaborated with 2 other board members to seek involvement in policy decisions, fundraising and visibility for the Company.
• Completed bookwork for the company to be submitted to the accountant for review
• Ensured company compliance was always satisfied
• Provided guidance and leadership on strategic planning initiatives and organizational development.
• co-ordinated and ran monthly company meetings with board members and investors

Was a pet shop that sold everything from animals, animal products, medical treatments and extensive advice on care for animals.

• Prepared bank deposits and handled business sales, returns and transaction reports.
• A wide range of knowledge within most pets.
• Consulted with customers to assess needs and propose optimal solutions.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Put together realistic budgets based upon costs and fees for successfully operating business.
• Trained and motivated new employees on proper protocols, perform daily business functions and customer service standards.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored team members to enhance professional development and accountability in workplace.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Managed and motivated employees to be productive and engaged in work.
• Maintained professional, organized, and safe environment for employees and patrons.
• Cross-trained existing employees to maximize team agility and performance.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Ensured KPI targets were met each shift
• Onboarded new employees with training and new hire documentation.

• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored team members to enhance professional development and accountability in workplace.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Assisted the manager on day to day tasks for a smooth running shift
• Work regular customer service and food prep positions by the crew

• Set positive example for team members by providing high-quality, efficient service.
• Trained other employees in customer service, food safety, and performance requirements.
• Taught new team members correct procedures for all areas of operations.
• Mentored junior employees to improve performance, food safety, and customer service.
• Studied crew members during work shift to provide feedback and guidance in improving performance.
• Greeted customers with smile and provided friendly service to professionally handle every need.

• Worked front counter, drive-thru and other areas.
• Worked well with teammates and accepted coaching from management team.
• Took orders, prepared meals, and collected payments.
• Collaborated with team members to complete orders.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Addressed guest needs, questions, or concerns to create optimum experience onboard.
• Assisted other team members to achieve goals.