Summary
Overview
Work History
Education
Skills
Certification
Websites
Additions
Timeline
Generic

Zachary Lehmann

Echuca

Summary

Dynamic and passionate entry level IT Support technician with robust organizational, time-management, analytical, and strategic thinking skills. Experienced in diagnosing and resolving hardware, software, and network issues, managing support tickets, delivering customer orientated solutions under tight deadlines. Proven at juggling multiple priorities in fast-paced environments to streamline workflows, exceed SLAs, and drive impactful results. Dependable goal orientated team player with excellent communication, interpersonal, and collaboration abilities quick to master new technologies and adapt to evolving challenges. Committed to continuous learning and professional growth, seeking a full-time IT support role where I can enhance operational efficiency, boost user satisfaction, and contribute dedication, enthusiasm, and a growth-oriented mindset to organizational success.

Overview

1
1
Certification

Work History

IT Help Desk Support

Centorrino Technologies
  • Managed supplies, maintained inventory, and placed orders as needed, as well as device repairs
  • Delivered technical support for 1,000+ students and 100 staff
  • Assisted with wireless and network installations
  • Resolved service tickets, supported imaging, and device repairs
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

ICT Consultant

Peats Office Equipment
  • Installed and configured IT and office hardware for clients
  • Assisted with customer-facing technical support and diagnostics
  • Ran ethernet cabling and handled general maintenance and data recovery
  • Analyzed client IT needs to recommend effective software and hardware solutions.
  • Implemented system upgrades, ensuring minimal disruption to business operations.
  • Provided technical support, resolving user issues efficiently and accurately.
  • Assisted in training staff on new technologies and best practices for usage.

Civil Construction Labourer

RECivil
  • Operated equipment and supported construction and roadwork projects
  • Managed traffic control and followed strict site safety standards
  • Operated heavy machinery and tools to complete construction tasks efficiently.
  • Conducted site preparations and ensured compliance with safety protocols.
  • Collaborated with team members to execute project plans and timelines.
  • Maintained cleanliness and organization of work areas to enhance productivity.
  • Communicated effectively with supervisors regarding project progress and challenges.
  • Adapted quickly to changing work environments and safety regulations.

Education

Certificate IV - Information Technology

Swinburne Open
Online

Certificate III - Civil Construction

Ace Training
Bendigo, VIC
06.2022

Skills

  • Technical & Practical Skills
  • Hardware Setup & Troubleshooting
  • Ethernet Cabling & Equipment Handling
  • Construction Machinery & Traffic Control
  • Time Management & Punctuality
  • Team Collaboration & Communication
  • Adaptability & Initiative
  • Attention to Detail
  • Task Prioritization & Multitasking Abilities
  • Teamwork and collaboration
  • Problem solving & Problem resolution
  • Flexible and adaptable
  • Dependable and responsible
  • Critical thinking
  • Calm under pressure
  • Organization and time management

Certification

  • Certificate IV in Information Technology – Swinburne Open (In Progress)
  • Certificate III in Civil Construction – ACE Training
  • Includes: traffic management, working at heights, confined spaces, excavator & loader operations, risk management, CPR & First Aid
  • Responsible Service of Alcohol (RSA) – Expired, currently renewing
  • LinkedIn Learning – Ongoing professional and technical upskilling

Additions

ITIL Framework Knowledge
Brief CompTIA A+ & Network + Knowledge
Brief website, app, script developing in my own time.
Knowledgeable in hardware, networking and troubleshooting
Proficient in Windows 10/11 and Windows Server administration
Familiar with Linux fundamentals (Ubuntu, Debian) and command-line tools

Experience with MDM's for a large number of devices
Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
Remote desktop support (RDP, TeamViewer, AnyDesk)
Cybersecurity basics: firewalls, antivirus, patch management
Strong analytical thinking and debugging methodologies

Timeline

IT Help Desk Support

Centorrino Technologies

ICT Consultant

Peats Office Equipment

Civil Construction Labourer

RECivil

Certificate IV - Information Technology

Swinburne Open

Certificate III - Civil Construction

Ace Training

Similar Profiles

CREATE PROFILE
Zachary Lehmann