Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zachary Lovitt

Wellington Mill

Summary

Dynamic bicycle mechanic and workshop manager with a proven track record at Melo Velo, excelling in customer satisfaction and efficient repairs. Known for strong mechanical aptitude and exceptional problem-solving skills, I consistently delivered quality workmanship, mentored junior staff, and maintained a safe, organized environment, enhancing operational efficiency and customer loyalty.

Overview

16
16
years of professional experience

Work History

Bicycle Mechanic and Workshop Manager

Melo Velo
04.2017 - Current
  • Collaborated with team members to maintain a clean, organized, and safe working environment.
  • Assembled new bicycles upon arrival at the shop, adhering to strict quality control guidelines from manufacturers.
  • Serviced, maintained and repaired bicycles with focus on efficiency, quality and safety.
  • Enhanced customer satisfaction by efficiently diagnosing and repairing various bicycle issues.
  • Assisted customers in selecting appropriate bicycles for their specific riding styles and requirements.
  • Purchased and oversaw inventory of supplies, tools and equipment.
  • Provided accurate time estimates for repair work completion, effectively managing customer expectations.
  • Performed regular maintenance checks on rental fleet to ensure optimal performance and safety standards.
  • Stayed up-to-date on industry trends and advancements through continuous professional development opportunities.
  • Conducted thorough pre-ride inspections for group rides to ensure rider safety and minimize mechanical issues during events.
  • Expanded knowledge of various bicycle brands, models, and components to better serve customers'' diverse needs.
  • Delivered exceptional customer service, resulting in repeat business and positive word-of-mouth referrals.
  • Mentored junior mechanics in proper repair techniques and best practices within the bicycle industry.
  • Reduced inventory costs with effective management of parts and supplies ordering.
  • Enhanced customer satisfaction by consistently delivering quality workmanship and meeting deadlines.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Controlled costs to keep business operating within budget and increase profits.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.

Bicycle Mechanic

Fitzroys Cycles
10.2009 - 04.2017
  • Assembled new bicycles upon arrival at the shop, adhering to strict quality control guidelines from manufacturers.
  • Serviced, maintained and repaired bicycles with focus on efficiency, quality and safety.
  • Assisted customers in selecting appropriate bicycles for their specific riding styles and requirements.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled estimation of parts, bike and component repairs and replacements.

Education

No Degree -

Donnybrook District High School
Donnybrook, WA
10-2009

Skills

  • Continuous learning mindset
  • Problem-solving
  • Time management
  • Safety checks
  • Attention to detail
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration

Timeline

Bicycle Mechanic and Workshop Manager

Melo Velo
04.2017 - Current

Bicycle Mechanic

Fitzroys Cycles
10.2009 - 04.2017

No Degree -

Donnybrook District High School
Zachary Lovitt