Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Zachary Markham

Gwandalan,NSW

Summary

Compassionate and hardworking Case Manager with a passion for learning. Thrives in an environment where they can assist others. 6+ years in customer service with over 1 year as an effective case manager within the EML business.

Overview

9
9
years of professional experience

Work History

Case Manager

EML
Gosford, NSW
08.2023 - Current
  • Assessed clients' needs, developed service plans and monitored progress towards goals.
  • Provided crisis intervention support for clients in emergency situations.
  • Collaborated with medical professionals to coordinate treatment plans for clients.
  • Maintained accurate case records and documentation according to agency guidelines.
  • Monitored client progress through regular follow-up contacts.
  • Participated in interdisciplinary team meetings to discuss treatment options.
  • Participated in professional development activities related to case management best practices.
  • Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
  • Maintained logs and electronic client records following department and agency policies for effective monitoring.
  • Deliver training sessions to new starters on case management topics.
  • Coach new starters as they begin their case management journey.

Shift Manager

ALDI
Tuggerah, NSW
07.2022 - 08.2023
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.

Retail Worker

Woolworths - Rivers - Bunnings
08.2015 - 06.2022
  • Greeted customers, identified their needs and provided assistance with product selection.
  • Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
  • Operated cash register to process payments from customers accurately and efficiently.

Education

Bachelor Of Education (Incomplete) - Education

University Of Newcastle
08-2023

Higher School Certificate -

Wadalba Community School
Wadalba NSW
11-2019

Certificate 2 in Business Services -

Wadalba Community School
11-2019

Skills

  • Regulatory Compliance
  • Records Management
  • Case Management
  • MS Office
  • Email and Telephone Etiquette
  • Documentation And Reporting
  • Emotional awareness
  • Relationship Building
  • Team Teaching
  • Group teaching

Affiliations

  • Creative mind that's always finding new crafty things to make and design.
  • Proud owner of a 1year Old Border Collie.
  • Reading and exploring other worlds.

Timeline

Case Manager

EML
08.2023 - Current

Shift Manager

ALDI
07.2022 - 08.2023

Retail Worker

Woolworths - Rivers - Bunnings
08.2015 - 06.2022

Bachelor Of Education (Incomplete) - Education

University Of Newcastle

Higher School Certificate -

Wadalba Community School

Certificate 2 in Business Services -

Wadalba Community School

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Zachary Markham