Zachary Mckinlay
Hamilton
Summary
Organized and dependable candidate successful at managing multiple priorities under stress with a positive attitude. Willingness to take on added responsibilities to help assist other colleagues within the organisation.
Overview
9
9
years of professional experience
Work History
Assistant Watch House Officer
Queensland Police Service
04.2024 - Current
- Conducted periodic cell inspections, ensuring cleanliness and compliance with facility standards.
- Maintained accurate records of inmate behavior, documenting incidents as needed for further action or review.
- Monitored meal distribution and ensured dietary restrictions were adhered to while promoting an atmosphere of respect during mealtimes.
- Minimized conflicts within the facility by effectively mediating disputes between inmates.
- Supervised visitation activities between inmates and their visitors while maintaining security and order throughout interactions.
- Provided timely medical attention for inmates by coordinating closely with healthcare professionals onsite.
- Oversaw recreational activities among inmates, facilitating positive outlets for energy and promoting physical well-being within the facility.
- Developed rapport with inmates, fostering mutual respect that contributed to overall facility stability.
- Participated in ongoing professional development opportunities, staying current on best practices within the watch house environment.
- Assisted in the transportation of detainees to court appearances, adhering to safety protocols at all times.
- Enhanced inmate safety by conducting thorough searches of people in custody
- Collaborated with other officers to maintain order and enforce disciplinary measures when necessary.
CSO (AO4.1)
Queensland Police Service
10.2022 - Current
- Responded quickly to emergency situations to assess and deflect non-police related issues.
- Worked independently and in a team environment collaboratively to resolve urgent issues to protect lives and property.
- Wrote detailed reports of offences against person/s and property
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisting victim/s of crimes with victim referrals
- Worked flexible hours across night, weekend and holiday shifts.
- Gathered relevant information to determine the correct response to emergency and non emergency situations.
- Determining crime classes to ensure correct charge sequencing, reporting statistics and data quality.
Implementation Coordinator
Genie Solutions
02.2022 - 07.2022
- Organized project implementation resources and leveraged expertise to assist organizational rollout.
- Evaluated and defined internal and customer needs, implementing processes to address requirements.
- Analyzed projects to determine resource requirements and procured necessary equipment and software.
- Partnered with project team members to identify and quickly address problems.
- Investigated and corrected or escalated project problems.
- Collaborated with project owners and team members to set ambitious but achievable goals.
- Updated customers and senior leaders on progress and roadblocks.
- Maintained project schedules by managing timelines and making proactive adjustments.
Senior Customer Service Officer
Smoke Alarm Solutions
03.2021 - 02.2022
- Coordinated policies and procedures to target current and future needs of organization.
- Mentored new employees while supporting complex dedicated suite of products and services.
- Leveraged advanced tools to support internal and external customers.
- Processed information with high level of accuracy to satisfy client's needs.
- Guided team members with clear directions, timelines, and feedback.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Organized customer information and account data for business planning and customer service purposes.
- Addressed on average 50-60 inbound customer calls daily as well as outbound calls and completing jobs in up to 3 separate regions each day.
- Responded to customer inquiries and queries to provide thorough and speedy resolutions.
Technical Support Advisor
Concentrix - Avalon
06.2020 - 03.2021
- Processed a large number of support requests weekly for technical assistance on wide range of issues related to iOS and MacOS.
- Analyzed hardware and software issues to identify troubleshooting methods needed for quick remediation.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Patched software and installed new versions to eliminate security problems and protect data.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Assistant Manager
Anytime Fitness Stones Corner
06.2018 - 08.2019
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Coached team on effective upselling and cross-selling methods
- Responded to customer concerns, working with manager to raise customer satisfaction ratings
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Attended monthly sales meetings and reported pertinent information to employees
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
Sales Consultant
Healthworks West End
10.2017 - 06.2018
- Demonstrated products to show potential customers benefits and advantages and encourage purchases
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Researched potential clients and markets to prepare for appointments
- Monitored weekly sales to write reports for senior leadership and streamline operational processes
- Developed and implemented sales strategies to increase revenue
Reception and Sales Consultant
Healthstream Aquatic And Fitness Centre
10.2016 - 12.2017
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Maximized customer retention by resolving issues quickly.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Provided sales and customer service assistance to walk-in traffic
- Followed up with existing customers to provide additional support and address concerns.
Education
High School Diploma -
Faith Lutheran College, Redlands - Middle School
Thornlands, QLD11.2015
Skills
- Restraint techniques
- Verbal communication
- De-escalation techniques
- Assertiveness
- Legal compliance
- Inmate supervision
- Body and cell searches
- Security procedures
- Key control
- Surveillance
- Prisoner escort
- Record maintenance
- System recordkeeping
- Teamwork and collaboration
- Problem-solving
- Reliability
- Excellent communication
Music
I play in a band called "Isla Vera" and have done for the last year and a half. In this time we have worked extremely hard to put out a single and get ourselves signed to a record label "Dead Youth Records". Although I enjoy playing music, I am constantly focusing on building a career for myself within my industry.
Timeline
Assistant Watch House Officer
Queensland Police Service
04.2024 - Current
CSO (AO4.1)
Queensland Police Service
10.2022 - Current
Implementation Coordinator
Genie Solutions
02.2022 - 07.2022
Senior Customer Service Officer
Smoke Alarm Solutions
03.2021 - 02.2022
Technical Support Advisor
Concentrix - Avalon
06.2020 - 03.2021
Assistant Manager
Anytime Fitness Stones Corner
06.2018 - 08.2019
Sales Consultant
Healthworks West End
10.2017 - 06.2018
Reception and Sales Consultant
Healthstream Aquatic And Fitness Centre
10.2016 - 12.2017
High School Diploma -
Faith Lutheran College, Redlands - Middle School
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