Zachary O'Neill-Walters
Sydney ,NSW
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
General Manager-Licensee
Parlour Group
03.2019 - 12.2022
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Bar Manager
China Group
01.2015 - 02.2019
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
Venue Manager
JJ O'Brien
02.2009 - 01.2015
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Assisted with public relations by participating in community events, which helped to draw in new business and patrons.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
Education
High School Diploma -
Eltham High School
Eltham, VICSkills
- Staff Development
- Profit and Loss
- Staff Training
- Verbal and Written Communication
- Employee Scheduling
- Product Costing
- Market Growth
- Profit and Loss Accountability
- Labor Cost Controls
- Risk Management
- Team Leadership
- Resource Optimization
Timeline
General Manager-Licensee
Parlour Group
03.2019 - 12.2022
Bar Manager
China Group
01.2015 - 02.2019
Venue Manager
JJ O'Brien
02.2009 - 01.2015
High School Diploma -
Eltham High School
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