Zachary Paul Croft
Waitara,Australia
Summary
Results-driven management professional with a proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs. Experienced with creating and delivering comprehensive training programs tailored to diverse audiences. Utilizes engaging instructional methods to facilitate effective learning and skills development. Track record of enhancing team performance through interactive and collaborative training sessions.
Overview
5
5
years of professional experience
Work History
Food Academy Trainer
Woolworths Group
09.2023 - Current
- Company Overview: Food Academy Trainer - Proactive Services
- Engaging key stakeholders in the delivery of Proactive Services rollout state-wide
- Working across NSW with a Tool of the Trade vehicle, traveling store to store to train and upskill team and team leaders
- Facilitating great working environments for staff to work in, and building staff's confidence and capability to complete their work to the best of their abilities to achieve their career goals
- Proficient in Google Workspace and Asana
- Managing relationships between Store Management and the new Proactive Services Management within the store
- Working with an agile delivery system (home and delivery) working closely with many different aspects of the company working towards a common goal
Proactive Services Team Leader
Woolworths Group
11.2022 - 09.2023
- Company Overview: Proactive Services Team Leader
- Working as part of a POC (proof of concept) department and being involved in the creation and decision making of the start-up of the Proactive Services Department
- This involves going through turbulent and pivotal changes within the business and giving constructive feedback
- Management of a large roster of team members
- Delegating tasks and giving clear directions Supervising staff
- Hiring, interviewing and training new team members
- Experienced with making tough decisions with the company in mind, especially when it comes to finances and the company's image
- Taking responsibility for my team's actions and recognising their achievements
- Managing a fleet operation with vehicles and regularly scheduling maintenance and servicing of mentioned vehicles
- Assisting Group Manager with the Wage Costing Reports and discussing budgeting options with other Team Leads within the group
Coles Services Team Leader
Coles
09.2021 - 11.2022
- Company Overview: Coles Services Team Leader
- Management of a large roster of team members across multiple stores at once
- Rostering with OneTeam v8 (Kronos)
- Delegating tasks and giving clear directions
- Supervising staff
- Hiring, Interviewing and Training new team members
- Great at making tough decisions with the company in mind, especially when it comes to finances and the company's image
- Taking responsibility for my team's actions and recognising their achievements
- Managing a fleet operation with vehicles and regularly scheduling maintenance and servicing of mentioned vehicles
Bar Manager
Hong Kong Chef
02.2022 - 07.2022
- Company Overview: Bar Manager
- Bartending in a fast-paced environment, with sole responsibility for managing inventory, assisting with rosters, and providing excellent customer service
- Demonstrated ability to memorise extensive menus
Coles Services Team Member
Coles
11.2020 - 09.2021
- Company Overview: Coles Services Team Member
- Commercial cleaning in a fast-paced environment, maintaining high standards of hygiene while working unsupervised
- Trolley collections and strict schedules required efficiency and physical endurance
Domestic Cleaner
Absolute Domestic
01.2020 - 08.2020
- Company Overview: Domestic Cleaner
- Detail-oriented general cleaning in a fast-paced, unsupervised environment
- Excellent customer service and clear communication skills were essential, as were physical endurance and time management due to the demanding nature of the work
Education
RSA - Responsible Service of Alcohol
Barmax
01.2020
RCG - Responsible Conduct of Gambling
NovaSkill
01.2020
SSCE -
Hastings Secondary College
01.2019
Skills
- Staff management
- Task direction and delegation
- Customer service
- Planning and coordination
- Relationship building
- New hire training
- Operations management
- Staff development
Timeline
Food Academy Trainer
Woolworths Group
09.2023 - Current
Proactive Services Team Leader
Woolworths Group
11.2022 - 09.2023
Bar Manager
Hong Kong Chef
02.2022 - 07.2022
Coles Services Team Leader
Coles
09.2021 - 11.2022
Coles Services Team Member
Coles
11.2020 - 09.2021
Domestic Cleaner
Absolute Domestic
01.2020 - 08.2020
RCG - Responsible Conduct of Gambling
NovaSkill
SSCE -
Hastings Secondary College
RSA - Responsible Service of Alcohol
Barmax
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