Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zachary Payne

Central Coast,NSW

Summary

Hardworking employee enthusiastic about learning business operations inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.


Overview

6
6
years of professional experience
1
1
Certification

Work History

Salesperson

Harvey Norman
03.2022 - Current
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Managed customer from initial contact to closing with attention to detail to build loyalty.
  • Offered each customer personal service to boost sales and customer satisfaction.
  • Developed and grew leads through repeat business and customer referrals.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Swim Instructor

5 Star Swim Schools
09.2019 - 03.2022
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Provided positive reinforcement and motivation to increase student confidence and performance.
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.

Team Leader

Scholastic Australia
03.2019 - 03.2022
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Investigated stock discrepancies.
  • Conducted stock counts and maintained accurate documentation.
  • Became the subject matter expert for the software and hardware used. Training fellow leaders and employees.

Team Leader, Sales Operations

ToysRUs
06.2017 - 09.2018
  • Managed customer phone calls and assisted in resolving customer concerns.
  • Supervised storeroom operations, including goods receivals, pallet splitting, maintaining accurate documentation, and maintaining cleanliness and order.
  • Leading night fills, and order fulfilments.
  • Conducted stock replenishment and maintained stock display according to planogram and store promotion requirements.

Education

High School Certificate -

ST Edwards College
East Gosford
09.2018

Skills

  • Follow instructions
  • Contribute to a safe work environment
  • Work with minimal supervision
  • Troubleshoot and investigate anomalies
  • Provide exceptional customer service
  • High level of accuracy
  • Intelligent
  • Quick learner
  • Hard working
  • Critical thinking
  • Organisation
  • Efficiency
  • Building relationships with stakeholders

Certification

Forklift Certified

High Risk Work Licence

Current full NSW Drivers Licence

Timeline

Salesperson

Harvey Norman
03.2022 - Current

Swim Instructor

5 Star Swim Schools
09.2019 - 03.2022

Team Leader

Scholastic Australia
03.2019 - 03.2022

Team Leader, Sales Operations

ToysRUs
06.2017 - 09.2018

High School Certificate -

ST Edwards College

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Zachary Payne