Zachary Pierson
Darwin,NT
Summary
Experienced and dynamic customer service representative with a proven track record of over 15 years in various industries. Known for consistently bringing a positive attitude to the workplace, I have successfully navigated through different work environments. Currently exploring Australia since 2019, resulting in employment history gaps. Actively sought short-term seasonal work opportunities during this time. Includes only the most recent two employers on resume. Gained valuable experience working in bustling Sydney and remote communities in the Northern Territory, showcasing adaptability and excellence in any professional setting.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Club Manager
ALPA
2023.12 - 2024.01
- Fostered a supportive work environment that encouraged teamwork, open communication, and shared responsibility among staff members.
- Scheduled staff shifts to meet business demands and coordinate adequate coverage.
- Resolved conflicts between members or staff in a timely manner using diplomacy skills.
- Planned, organized, and coordinated special events and celebrations.
All Rounder
Ngaanyatjarra Council
2023.06 - 2023.08
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Assisted customers with locating items and providing product information
- Performed kitchen maintenance tasks, such as cleaning and organizing equipment
- Planned and prepared meals in a timely manner, ensuring that all dishes were cooked to perfection
Nightfill
Coles
2022.11 - 2023.02
- Served as a friendly, hardworking, and punctual employee
- Remained flexible, adaptable, and punctual
- Utilised store pallet jack appropriately and efficiently
- Helped to train new stock clerks on store procedures
- Operated with a commitment to the company's mission
Take Away Supervisor
Aherrenge Community Store
2022.07 - 2022.11
- Handled food with sanitation and safety in mind
- Safely stored food items, and keeping inventories
- Handled food with cleanliness and care
- Aimed to keep food waste to a minimum by using proper food storage and recycling techniques
- Placed orders for necessary goods such as food, kitchen tools, and cleaning products
Night fill Team Leader/Manager
Woolworths
2016.03 - 2019.04
- Frequently reached targets
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Developed team communications and information for meetings
- Devoted special emphasis to punctuality and worked to maintain an outstanding attendance record, consistently arriving to work ready to start immediately
- Assisted with the recruitment and training of new team members, while also monitoring the productivity of current team members
Service Technician
C R Kennedy & Company
2010.06 - 2014.02
- Diagnosed and troubleshoot problems, repairing and restoring machines to peak performance
- Demonstrated increased knowledge of company products and equipment
- Explained diagnostic findings to customers and outlined repair or service options
- Inspected equipment to diagnose operational issues
- Trained customers on machine use and maintenance
- Used a consultative sales approach to understand customer needs and recommend relevant offerings
- Worked with the sales team to collaboratively reach targets, consistently meeting or exceeding personal targets
Skills
- Team Leadership
- Team building
- Attention to Detail
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Problem-solving abilities
- Multitasking
- Organizational Skills
- Active Listening
- Effective Communication
Certification
- RSA & RSG, Brisbane, QLD
- White Card, Brisbane, QLD
- Diploma of Counselling, Brisbane, QLD
Timeline
Club Manager
ALPA
2023.12 - 2024.01
All Rounder
Ngaanyatjarra Council
2023.06 - 2023.08
Nightfill
Coles
2022.11 - 2023.02
Take Away Supervisor
Aherrenge Community Store
2022.07 - 2022.11
Night fill Team Leader/Manager
Woolworths
2016.03 - 2019.04
Service Technician
C R Kennedy & Company
2010.06 - 2014.02