Zachary Sup
Summary
Reliable and motivated worker seeking full-time or part-time opportunities across hospitality or retail roles. Highly organized, punctual, and quick to learn, with strong customer service and interpersonal skills. Hands-on experience in fast-paced environments. Hardworking and eager to contribute immediately to Australian workplaces.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Reception
Summer House Backpackers
Cairns, Australia
02.2026 - 05.2026
- Provided friendly and professional service to guests and travellers of all backgrounds
- Managed both guest check-ins and check-outs in a timely manner using the DormBook software, ensuring smooth arrival and departure experiences
- Executed morning tasks, including key card creation and bed list preparation, while providing assistance to guests in a fast paced environment.
- Handled EFTPOS and cash transactions ensuring accurate cash management and reconciliation at shift end using Excel
- Coordinated with the housekeeping team to ensure the rooms were ready for guest check-in
- Handled customer requests in person, over the phone, and via email maintaining an adequate line of communication
Housekeeping
Mad Monkey Jungle
Cairns, Australia
01.2026 - 02.2026
- Maintained a high standard of cleanliness across guest rooms, bathrooms, as well as the hostels shared facilities
- Prepared rooms in a timely manner to ensure they were always ready for check-in
- Identified maintenance issues and reported them promptly to ensure the upkeep of the facilities
- Ensured guests amenities such as toilet paper, soap, etc were replenished daily to maintain a positive experience
- Demonstrated effective communication with the head housekeepers and reception to ensure any extra tasks were being completed
Mobility & Home Sales
Telus
Lethbridge, Canada
06.2021 - 10.2025
- Met and exceeded sales targets through strong customer engagement
- Provided personalised recommendations for mobile, TV, and internet services
- Assisted customers with setup, troubleshooting, and technical support
- Built rapport to improve customer satisfaction and retention
- Maintained accurate records and followed company procedures
Beauty Advisor
Shoppers Drug Mart – Beauty Boutique
Lethbridge, Canada
08.2019 - 01.2021
- Provided personalised product recommendations at different price points based on customer needs
- Delivered high-quality customer service in a retail environment
- Maintained organised and visually appealing product displays
- Assisted with stock replenishment and daily store operations
- Worked collaboratively with team members to meet sales goals
Pro Artist
M.A.C Cosmetics – Pro Artistry Store
Vancouver, Canada
10.2018 - 06.2019
- Delivered professional makeup services to a diverse client base
- Assisted with in-store events and promotional activities
- Engaged customers to understand needs and recommend suitable products
- Maintained hygiene and cleanliness standards for tools and workstations
- Participated in ongoing training to improve artistry and product knowledge
All-Rounder
Tim Hortons
Fort Macleod, Canada
07.2013 - 09.2014
- Processed customer orders using POS systems in a fast-paced environment
- Prepared food and hot and cold beverages to quality standards
- Provided friendly, efficient service at counter and drive-thru
- Maintained cleanliness and food safety standards during shifts
- Rotated stock using FIFO procedures
- Built rapport with regular customers
Education
Diploma - Makeup Artistry
Blanche Macdonald
Vancouver, BC06-2019
Skills
- Customer and guest engagement
- Hospitality and POS software
- Cash handling
- Technical support
- Customer service
- Sales strategies
- Effective communication
- Problem solving
- Time management
- Team collaboration
- Workplace health and safety
Languages
English
Native/ Bilingual
Certification
- High School Diploma
- Class 5 Driver's Licence
- International Driver's Licence
- Australian RSA
Work Rights
Working Holiday Visa (Subclass 417)
Timeline
Reception
Summer House Backpackers
02.2026 - 05.2026
Housekeeping
Mad Monkey Jungle
01.2026 - 02.2026
Mobility & Home Sales
Telus
06.2021 - 10.2025
Beauty Advisor
Shoppers Drug Mart – Beauty Boutique
08.2019 - 01.2021
Pro Artist
M.A.C Cosmetics – Pro Artistry Store
10.2018 - 06.2019
All-Rounder
Tim Hortons
07.2013 - 09.2014
Diploma - Makeup Artistry
Blanche Macdonald