Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zachary Testa

Summary

Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Hard worker arrives early and stays late to get deadline-oriented jobs complete.


Proven customer service expert from Dominos, adept in culinary knowledge and customer engagement, significantly boosted customer satisfaction by resolving complaints efficiently. Skilled in dish preparation and fostering customer loyalty, excelled in a fast-paced environment by enhancing sales through effective promotion of food items and beverages.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Warehouse Worker

Daley's Amu
07.2023 - 10.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 30kg.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Loaded and unloaded trucks with forklift.
  • Taking customers orders over the phone and in store.

Fast Food Worker

Dominos
07.2020 - 01.2021
  • Answered customer questions about food preparation, responding to ingredient and allergen concerns.
  • Recorded customer orders and communicated clearly to confirm each order.
  • Promoted food items, beverages and desserts to increase sales.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Modified requested menu items in POS system to customize orders.
  • Scrubbed and polished counters to remove debris and food.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.

Education

High School Diploma -

YMCA Vocational School
Brisbane, QLD
11.2022

Skills

  • Customer Engagement
  • Rotation Procedures
  • Dish Preparation
  • Reliable Team Worker
  • Customer Service
  • Picking and Packing
  • Cleaning and Organizing
  • Heavy Lifting
  • Loading and unloading
  • Sorting and Labeling
  • Receiving and Processing Shipments
  • Forklift Operation

Certification

RSA

White Card

Forklift Licence

Timeline

Warehouse Worker

Daley's Amu
07.2023 - 10.2024

Fast Food Worker

Dominos
07.2020 - 01.2021

High School Diploma -

YMCA Vocational School

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Zachary Testa