Zachary Thompson
Muswellbrook
Summary
Dynamic and results-driven professional with a proven track record at Coles Supermarket, excelling in customer service and time management. Enhanced customer satisfaction through meticulous food preparation and efficient order processing. Skilled in CRM and adept at fostering team collaboration, contributing to improved operational efficiency and reduced wait times.
Overview
2026
2026
years of professional experience
Work History
Service Crew Member
Coles Supermarket
Muswellbrook, NSW
06.2023 - Current
- Upheld stringent sanitation practices according to health department regulations, minimizing risks associated with foodborne illnesses or contamination incidents.
- Reduced food waste by implementing proper storage techniques and timely usage of ingredients.
- Expedited orders during peak hours, effectively reducing wait times for customers and increasing table turnover rates.
- Increased customer satisfaction levels through attention to detail in preparing visually appealing dishes that met dietary restrictions or preferences.
- Participated in regular inventory checks, assisting with ordering necessary supplies to maintain optimal stock levels.
- Supported management in achieving cost-saving goals through efficient use of resources and diligent monitoring of portion control measures.
- Contributed ideas for special events or promotional menus, resulting in increased revenue during seasonal periods or holidays.
- Improved safety standards by regularly inspecting equipment for maintenance needs and reporting any issues to management.
Sales Consultant
Telstra Shop
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Demonstrated versatility by performing various roles within the kitchen crew as needed, fostering adaptability and flexibility among team members.
- Provided exceptional customer service by promptly addressing concerns and ensuring accurate order fulfillment.
Kitchen Crew Member
McDonald's Restaurant
Maitland, NSW
06.2022 - 01.2023
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated versatility by performing various roles within the kitchen crew as needed, fostering adaptability and flexibility among team members.
- Provided exceptional customer service by promptly addressing concerns and ensuring accurate order fulfillment.
- Implemented effective time-management strategies while multitasking during busy shifts, enhancing productivity without sacrificing quality.
- Collaborated with front-of-house staff to ensure seamless coordination between kitchen and dining areas, enhancing the overall customer experience.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained a high level of personal hygiene, contributing to the cleanliness of the kitchen environment.
Kitchen Crew Member
Hungry Jack's
Maitland, NSW
09.2021 - 03.2022
- Collaborated with front-of-house staff to ensure seamless coordination between kitchen and dining areas, enhancing the overall customer experience.
- Collaborated with team members to optimize workflows, leading to improved overall restaurant operations.
- Ensured consistent food quality through strict adherence to recipes and presentation guidelines.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Assisted in training new staff members on kitchen procedures, contributing to a more cohesive team dynamic.
- Fostered a positive working environment by maintaining open communication channels and effectively resolving conflicts among team members.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, streamlining food preparation processes.
Kitchen Crew Member
McDonald's Restaurant
Muswellbrook, NSW
09.2017 - 04.2021
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Demonstrated versatility by performing various roles within the kitchen crew as needed, fostering adaptability and flexibility among team members.
- Provided exceptional customer service by promptly addressing concerns and ensuring accurate order fulfillment.
- Implemented effective time-management strategies while multitasking during busy shifts, enhancing productivity without sacrificing quality.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained a high level of personal hygiene, contributing to the cleanliness of the kitchen environment.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Education
Year 12 -
Muswellbrook High
Muswellbrook10.2020
Skills
- Time management
- Customer relationship management
- CRM proficiency
- Objection handling
- Closing techniques
- Customer oversight
- Customer service
Timeline
Service Crew Member
Coles Supermarket
06.2023 - Current
Kitchen Crew Member
McDonald's Restaurant
06.2022 - 01.2023
Kitchen Crew Member
Hungry Jack's
09.2021 - 03.2022
Kitchen Crew Member
McDonald's Restaurant
09.2017 - 04.2021
Year 12 -
Muswellbrook High
Sales Consultant
Telstra Shop