Zachary Watts

Key Responsibilities:

• Manage a team of 5 Territory Sales Reps and 2 Commercial Account Managers
• Manage a Gross sales budget of 42Million
• Coach, support and provide feedback to my team through weekly ride by days seeing customers and one on one WIP's
• Assist and Facilitate weekly commercial meetings to discuss commercial new projects at Design & Documentation, Builder Tender, Builder Appointed and contractor awarded phases
• Maintain relationships with Project Managers in Commercial Repaint Markets
• Analyse and interpret data with internal CRM tools, helping teach and guide the team with strategic initiatives
• Travel once a quarter to Cairns and Townsville helping manage the local markets
• Ensure high safety standards through GLI compliance and reporting/sharing platforms
• Regular team meetings to encourage innovation and networking
• Performance manage underperforming team members when and if required
• Interview, recruit, and onboard new team members and assist the broader state team
• Lead State Team End of Month Meetings in collaboration with SSM

Achievements:

• Helped coach and mentor a team member to achieve National SPOTY in 2023
• Budget hit in 2023 for both Commercial and Field Force markets

Key Responsibilities:

• Nurture, grow, and develop 8 Trade Territory Sales Managers
• Manage a Gross Sales budget of over 30Million, while ensuring strong price management disciplines to help maintain and grow QLD trade primary profit
• Coach, support and provide feedback to my team through weekly ride by days seeing customers and one on one WIP's
• Utilise CRM and SAP to Analyse customer purchase trends, territory performance, and category opportunities to help drive more granular customer objectives
• Drive CRM compliance through effective coaching and team mentoring initiatives
• Conflict manage both internally and externally with key stakeholders when required (Consumers, Builders, Team members, Store Network)
• Performance manage underperforming team members if required
• Interview, recruit, and onboard new team members and assist the broader state team

Achievements:

• Primary Profit Budget hit in 2021 & 2022
• Assistance in the transition of all Earl Group Paint network trade customers in Central QLD to Dulux through the transition to Inspirations

Key responsibilities:

• Grow and Develop 55 Commercial Customers is the Brisbane Region
• Plan and execute Key Account Management plans for each customer to maximise customer experience and sales opportunities, this in collaboration with Dulux SBU partners and stores
• Harnessing data through CRM to help drive informed & personalised customer strategies to help optimise sales results and customer experiences
• Collaboration with industry stakeholders (Architects, Builders, Strata, MPA)
• Project specifications & technical support
• Conflict management
• Commitment to a safe and fun QLD culture

Key responsibilities:

• Maintain and grow a Trade Painter customer base of over 200 accounts
• Leverage and utilise Dulux SBU's to help develop and grow our customers abilities
• Facilitate and drive frequent store collaboration activities to drive better customer experiences and outcomes
• Integrate and execute customer call plans to ensure an efficient rotation
• CRM compliance and use to drive better data and accountability
• Working in a safe way and contributing to Dulux Group standards

Achievements:

• State SPOTY 2018
• Budgets hit in both years, helping grow market share in East Brisbane

Key Responsibilities:

• Maintain and Grow 150 Trade painting Businesses
• Collaborate with an extensive store network to ensure the best customer experience
• Generate new leads through strategic and planned cold calling with Industry Stakeholders (Builders, Architects, Body Corporates)
• Technical support & Specification