ZACHARY WILLIS
Grafton
Summary
Im currently working at livable in grafton, i have experience with providing compassionate care and support to individuals. Utilizes effective communication and problem-solving skills to enhance clients' daily living experiences. Track record of fostering safe and supportive environment through empathy and adaptability.
I am a passionate and hard working individual who has experience working in a variety of roles.I have a wide range of transferable skills and would like to delve into a rewarding industry where I can help others. I am enthusiastic to learn new skills and excited to engage in new things. If you require so, I am happy to undertake any additional training or obtain any licenses' or certificates to ensure I have the most appropriate skills for this role.
Overview
12
12
years of professional experience
Work History
Support Worker
Livable
07.2023 - Current
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
Deli Worker
Woolworth's Group
02.2022 - 07.2023
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
Team Leader
The Reject Shop
07.2021 - 09.2022
- Assist manager with organising stock, deliveries, promotions and successful store operations
- Mentored and guided employees to foster proper completion of assigned duties.
- Coordinate routines duties, WH&S, roosters and maintaining staff output
- Meet with manager regarding staff issues, managing team to be motivated and engaging
- Mentor and guided employees to foster proper completion of assigned duties
- Built strong relationships with customers through positive attitude and attentive response
- Positioned as go-to person for up to staff members, troubleshooting complex administrative and training issues promptly
- Demonstrated knowledge of company policies, missions and goals and mentored employees in reaching objectives aligned with company core values
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
Apprentice Chef & Kitchen Hand
Village Green Hotel
12.2018 - 07.2020
- Set up food stations by following chef's orders.
- Maintained well-organized mise en place to keep work consistent.
- employing time management strategies and meeting time constraints in regards to preparing and serving dish's
- Rotated through all prep stations to learn different techniques.
- Signed for deliveries, checked items into inventory and stocked goods into proper locations.
Crew Member
Hungry Jacks
05.2013 - 05.2016
- Stock control
- General housekeeping duties
- General maintenance of food machinery
- Supervision of trainers and training
- safety checks
- food preparation
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
Education
Certificate III - Individual Support
North Coast Tafe
GraftonHigh School Diploma -
South Grafton High School
South Grafton, NSW2015
Skills
- Leadership & management experience
- Work in both team & autonomous environments
- Team player
- Customer service
- Proactive and passionate
- Ability to work under pressure
- Great attention to details
Timeline
Support Worker
Livable
07.2023 - Current
Deli Worker
Woolworth's Group
02.2022 - 07.2023
Team Leader
The Reject Shop
07.2021 - 09.2022
Apprentice Chef & Kitchen Hand
Village Green Hotel
12.2018 - 07.2020
Crew Member
Hungry Jacks
05.2013 - 05.2016
Certificate III - Individual Support
North Coast Tafe
High School Diploma -
South Grafton High School
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