Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zaciah Leadbetter

Capalaba

Summary

Experienced with facility operations and maintenance management, ensuring efficient and safe environments. Utilizes strong organizational and communication skills to coordinate tasks and manage vendor relationships effectively. Track record of implementing and maintaining compliance with safety and operational standards.

Overview

7
7
years of professional experience

Work History

Assistant Facility Manager

CBRE/CharterHall
03.2022 - Current
  • Manage Daily operations for three B-grade Commercial Assets
  • Achieve Occupier Statements for All Three Commercial Assets
  • Manage Contractor compliance for three B-grade Commercial assets
  • Undertake legislated Preventive maintenance for three Grade assets
  • Sound understanding of all Critical infrastructure in a commercial Building. Mechanical Plant, Fire services, Hydraulic services, Electrical services.
  • Manage Daily operations for Premium & A-Grade Assets while FMs are on annual Leave.
  • Efficiently complete & respond to Tenant service requests
  • creation and management of Opex & Capex Budgets
  • Served as the point of contact for internal and external support for invoicing-related Queries.
  • Supporting CBRE & Charter Hall & launching multiple new Platforms on a site level
  • Support FM Team with closing out Property Risk assessments' action items

Facilities Coordinator

CBRE/Charterhall
03.2022 - 04.2022
  • Manage Daily operations for three B-grade Assets
  • Achieve Occupier Statements for All Three Assets
  • Manage Contractor compliance for three B-grade assets
  • Undertake legislated Preventive maintenance for three Grade assets
  • Sound understanding of all Critical infrastructure in a commercial Building. Mechanical Plant, Fire services, Hydraulic services, Electrical services.
  • Manage Daily operations for Premium & A-Grade Assets while FMs are on annual Leave.
  • Efficiently complete & respond to Tenant service requests
  • creation and management of Opex & Capex Budgets
  • Served as the point of contact for internal and external support for invoicing-related Queries.
  • Supporting CBRE & Charter Hall & launching multiple new Platforms on a state level
  • Support FM Team with closing out Property Risk assessments' action items
  • Support the FM Team in Achieving Annual Occupier Statements
  • Assist the team with closing and driving down the number of Aged Purchase orders
  • Support FMs meet key deadlines through the Weekly Reminder email which outlines regular tasks such as Contractor updates, PRA close off, Weekly/Monthly property inspections
  • Support the management of Annual Leave scheduling and balance reduction initiatives
  • Management of the preboarding and onboarding tasks for all new starters in QLD
  • Maintain the after-hours escalation and contact list for any staff movements
  • Support the Senior Precinct Managers with quality assurance review of monthly reports
  • Support the Senior Precinct Managers with requests for information
  • Support procurement with activities as required, including Procurement transition projects

Senior Security Officer

Wilson Security
09.2018 - 03.2022
  • Experience working across multiple A grade buildings in Brisbane CBD. Examples include 275 George St, 266 George St, Riparian Plaza, 69 Ann St, 1 William Street and 900 Ann Street.
  • Exemplary customer service skills in customer facing duties and taking lead in dealing with customer queries and complaints. Considerable experience in dealing with building Tenants and their challenging needs and expectations.
  • Successfully able to take a leadership role in a base-building security team in an environment where tenants operated their own security teams, and not only achieve excellent working relationships with them but maintain complete base-building autonomy and jurisdiction at the same time.
  • Developed understanding of critical building infrastructure including but not limited to HVAC, fire suppression, pumps, generators & lifts.
  • Well versed in maintaining composure during emergency situations whilst overseeing the safety of staff and assets, all while implementing on-site policies and procedures.
  • Extensive experience with emergency incidents such as lifts entrapments, fire alarms, flooding / water leaks, power loss, critical system failures, aggressive/violent intruders, and numerous others in over 4+ years of experience.
  • Extensive experience with contractor compliancy requirements (inductions, permits, SWMS, insurances) and regularly utilized on-site with spot-checking compliancy on behalf of building management.
  • Conducted numerous risk audits in building plant rooms, roof areas, car parks and other base-building areas.
  • Well versed in identifying safety hazards and quickly making-safe using own initiative without needing prompting or oversight.
  • Team leader during for numerous protest activities on site aimed at some of our existing Tenants. Safely coordinated the protection of the building patrons, tenants and infrastructure and took steps to prevent situations escalating by directly liaising with protest leaders and negotiating.
  • Monitoring and configuration of multiple access-control and CCTV systems.
  • Coordinated contractor attendance for after-hour emergencies.
  • Well versed in detailed report writing across all manner of situations (property damage, theft, safety incidents, hazards, etc.).
  • Identified safety hazards, monitored contractor and tenant behavior on the premises, and stepped in and intervened where their actions put themselves, others, or the building at risk.
  • Monitoring and patrols of buildings and work sites.
  • Conducted extensive incident investigations using combination of CCTV and Access Control systems to quickly bring disputes and incidents to a quick resolution.

Education

Certificate III - Security Operations

Certificate II - Security Operations

Certificate III - Hospitality

QLD

Certificate II - Hospitality

Certificate III - Events

Certificate II in Furnishings -

First Aid & CPR - undefined

Certificates - RSA & RSG

Queensland Certificate of Education -

Aspley State High
Brisbane, QLD
11.2015

Skills

  • Work order management
  • Building maintenance
  • Facility management principles
  • Multitasking Abilities
  • Active listening
  • Adaptability and flexibility
  • Analytical thinking
  • Professional demeanor
  • Problem-solving

Timeline

Assistant Facility Manager

CBRE/CharterHall
03.2022 - Current

Facilities Coordinator

CBRE/Charterhall
03.2022 - 04.2022

Senior Security Officer

Wilson Security
09.2018 - 03.2022

Certificate II - Security Operations

Certificate II - Hospitality

Certificate III - Events

First Aid & CPR - undefined

Certificates - RSA & RSG

Certificate III - Security Operations

Certificate III - Hospitality

Certificate II in Furnishings -

Queensland Certificate of Education -

Aspley State High

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Zaciah Leadbetter