Zack Dos Santos
Information Technology Student
Canberra
Summary
I am an 19-year-old Information Technology student majoring in Networks and am eager to apply my studies and practical experience to contribute to your team. I have already completed a Certificate IV in Cybersecurity and have gained valuable work experience in customer service, IT support, personnel management and hospitality. I am confident that my skills and enthusiasm will make me a strong asset to your company.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Umpire
Hockey ACT
01.2020 - Current
- Senior Umpire and Junior Mentor - Correctly defusing situations at high levels hockey and successfully teaching new people to umpire.
- Promoted good sportsmanship among players.
- Maintained control of games, for safe, timely event running.
- Communicated with fans, coaches, players, and other umpires.
- Explained and taught regulations and rules to players and coaches.
Cybersecurity Internship
Augentis Pty Ltd
08.2024 - 11.2024
- Level 1 helpdesk - Quick response to contractors problems and if unable to solve the issue would quickly upgrade the case so that it will get fixed sooner.
- Essential 8 Implementation - Would implement essential 8 into small organizations to help protect data and basic attacks through the use of Microsoft Intune.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
Crew Trainer
McDonalds; Molongolo and Phillip
Canberra, Australian Capital Territory
02.2022 - 09.2024
- Providing kitchen and customer service in the restaurant while onboarding new employees.
- Mentored junior employees to improve performance, food safety, and customer service.
- Trained other employees in customer service, food safety, and performance requirements.
- Facilitated open communication between crew members, promoting teamwork and collaboration.
- Set positive example for team members by providing high-quality, efficient service.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
Education
Diploma - Information Technology (Networks)
Canberra Institute of Technology
Canberra, ACT 01.2025 - Current
Responsible Service of Gambling, Responsible Service of Alcohol and Food safety - undefined
Access Recognised
Certificate IV - Cybersecurity
Canberra Institute of Technology
Year 12 - Networks and Security, Sports Development
Canberra College
01.2022 - 01.2023
Year 10 - Exercise Science, Sports Development
Marist College Canberra
01.2019 - 01.2021
Skills
- MAC applications
- PC applications
- Word
- Excel
- PowerPoint
- iOS
- Microsoft Windows
- AWS
Strong decision-making
Quick Thinking
Extracurricular Interests
- Hockey - I am a current hockey player who has been apart of the sport for the past 10 years, I am also a representative of the sport in both competing and Umpiring tournaments. I have also taken on the role of coaching and Mentoring.
- Playing Broomball
Timeline
Diploma - Information Technology (Networks)
Canberra Institute of Technology
01.2025 - Current
Cybersecurity Internship
Augentis Pty Ltd
08.2024 - 11.2024
Crew Trainer
McDonalds; Molongolo and Phillip
02.2022 - 09.2024
Year 12 - Networks and Security, Sports Development
Canberra College
01.2022 - 01.2023
Umpire
Hockey ACT
01.2020 - Current
Year 10 - Exercise Science, Sports Development
Marist College Canberra
01.2019 - 01.2021
Responsible Service of Gambling, Responsible Service of Alcohol and Food safety - undefined
Access Recognised
Certificate IV - Cybersecurity
Canberra Institute of Technology
Similar Profiles
Laura MonterossoLaura Monterosso
Field Hockey Coach at North Canberra Eagles Hockey Club And Hockey ACTField Hockey Coach at North Canberra Eagles Hockey Club And Hockey ACT
Jesse BeesonJesse Beeson
CL1 Mens Head Coach at United Hockey ClubCL1 Mens Head Coach at United Hockey Club
Nate McDonaldNate McDonald
Volunteer at St. Albert Minor Hockey Association, Fort Saskatchewan Minor Hockey, Sturgeon Hockey ClubVolunteer at St. Albert Minor Hockey Association, Fort Saskatchewan Minor Hockey, Sturgeon Hockey Club
Thomas Menzies-StegbauerThomas Menzies-Stegbauer
Lifeguard at Belgravia LeisureLifeguard at Belgravia Leisure
Jing HuangJing Huang
Customer Service Support at Seeing Machines PTY LTDCustomer Service Support at Seeing Machines PTY LTD