Zack Hanna
Dundas Valley,NSW
Summary
Knowledgeable Bartender with extensive experience in managing bar operations and leading teams to deliver exceptional customer service. Successfully implemented training programs and maintained high standards of quality and efficiency. Demonstrated proficiency in inventory management and conflict resolution.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Ambulance Station Hotel
09.2024 - 02.2025
- Team management: Efficiently manage team rosters, ensuring adequate coverage and smooth operations during shifts
- Customer Service Excellence: Solve problems promptly and ensure exceptional customer service delivery, maintaining high satisfaction levels among patrons
- Financial Oversight: Handle end-of-trade money handling procedures ensuring accuracy and compliance with financial protocols.
- Administrative Tasks: Update staff time sheets accurately, Open and closing the venue, Organising filing systems, Placing orders, Entering invoices and updating spreadsheets and upholding compliance with Liquor & Gaming.
- Inventory Management: Conduct weekly stock takes to identify low stock levels and initiate reorder processes, ensuring sufficient inventory for operational needs
Bartender
Home The Venue
07.2023 - Current
- Bartender with effective communication skills working in a high pace environment
- Experience in setting up bars and also closing including cleaning and stocktake
- Monitoring patrons and refusing service when necessary as well as providing assurance of protection to customers by monitoring patrons behaviour
Site Engineer
LLOYD Group
01.2022 - 08.2022
- During my time at Lloyd Group I collaborated with the construction of a school
- Tracked and monitored project progress and identified potential risks, taking corrective action when necessary
- Inspected construction sites to ensure that all quality and safety standards were being met
- Collaborated with architects and other stakeholders to ensure that all design requirements were met
Crew Trainer
Mcdonalds
03.2018 - 03.2021
- Throughout my time working with McDonald's, I have acquired a number of skills within the hospitality industry
- My role has been a dynamic mix of customer service, food preparation, stock maintenance and cash handling
- Within this time I have been able to develop my skills in time management, organisation, dealing under pressure and working with my team to achieve our daily, weekly and monthly sales targets
Education
HSC -
Cumberland High School
Skills
- Teamwork Skills
- Multitasking Skills
- Customer Service Skills
- Motivated Attitude
- Communication Skills
- Organizational Skills
- Extensive Knowledge of Food Safety
- Cash handling
- Computer Skills
Certification
- RSA
- RCG
- ARCG
- Certificate 2 in Hospitality
- Provide First Aid
- Provide Cardiopulmonary Resuscitation
Timeline
Manager
Ambulance Station Hotel
09.2024 - 02.2025
Bartender
Home The Venue
07.2023 - Current
Site Engineer
LLOYD Group
01.2022 - 08.2022
Crew Trainer
Mcdonalds
03.2018 - 03.2021
HSC -
Cumberland High School
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