Overview
Work History
Education
Skills
References
Hobbies and Interests
Personal Information
Attributes
Timeline
Generic

ZACK MARTIN BUCKLEY

Clinton,Australia

Overview

3
3
years of professional experience

Work History

Retail Team Member

SuperCheap Auto
Gladstone, QLD
01.2025 - Current
  • Restocked and organized shelves during slow periods to maintain store appearance.
  • Maintained attractive merchandise displays to maximize purchases.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Answered customer questions regarding products, prices, availability, product uses, and services.
  • Resolved customer complaints to boost service and satisfaction and escalated higher level issues to supervisor for immediate remediation.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Assisted in ringing up sales at registers and bagging merchandise.

Grocery Team Member

Woolworths
Gladstone, QLD
04.2022 - 01.2025
  • Set up promotional displays within the store in accordance with corporate guidelines.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Stocked and rotated grocery products on shelves, ensuring freshness and accessibility.
  • Maintained cleanliness standards throughout the store including mopping floors, washing windows, dusting shelves, and cleaning restrooms.
  • Recommended, selected and located merchandise based on customer desires.
  • Updated pricing information and placed sale tags on designated items.
  • Unloaded delivery trucks and organized stock room to optimize space and efficiency.
  • Handled returns promptly and professionally while adhering to company policies.
  • Stocked shelves with merchandise and rotated products to ensure freshness.

Assistant Grocery Manager

Woolworths
Gladstone, QLD
01.2023 - 07.2024
  • Created and managed budgets for travel, training, and team-building activities.
  • Managed the preparation of merchandise for shipment or delivery.
  • Delivered expert customer service to store patrons and assisted with locating desired items.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Created weekly schedules for store personnel.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Produced thorough, accurate and timely reports of project activities.
  • Lead by example and took responsibility for all actions drive culture of performance excellence.
  • Ensured compliance with all health and safety regulations.
  • Delegated work to staff, setting priorities and goals.

Front End Supervisor

Woolworths
Gladstone, QLD
06.2022 - 03.2023
  • Resolved customer complaints or answered customers' questions.
  • Maintained accurate records of customer interactions for future reference.
  • Provided day-to-day leadership to cultivate environment that exemplified company values.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Evaluated and authenticated returns, exchanges and voids.
  • Assisted customers with product inquiries and resolving complaints promptly and professionally.
  • Monitored phone calls to promote better service and provide feedback.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Managed team of customer service representatives to ensure high-quality support.

Front End Team Member

Woolworths
Gladstone, QLD
04.2022 - 03.2023
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Resolved customer complaints in a professional manner.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Balanced cash drawers at the end of each shift.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Processed customer payments quickly and returned exact change and receipts.
  • Greeted customers and provided friendly customer service.
  • Complied with all health and safety regulations while performing job duties.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Verified that all coupons were valid prior to processing them into the system.
  • Maintained accurate records of transactions using the point-of-sale system.
  • Welcomed customers, offering assistance to help find store items.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.

Education

Grade 8 to Grade 11 -

Toolooa State High School
South Gladstone, QLD
05.2025

Grade 7 -

Dungog High School
Dungog, NSW
01.2019

Grade 6 -

Arcadia Vale Public School
Arcadia Vale, NSW
01.2018

Grade 4 to Grade 5 -

Dungog Public School
Dungog, NSW
01.2017

Grade 2 to Grade 3 -

Wauchope Public School
Wauchope, NSW
01.2015

Kindergarten to Grade 1 -

Biraban Public School
Toronto, NSW
01.2013

Skills

  • Mechanically minded
  • Attention to detail
  • Customer service and assistance
  • Cash handling
  • Team leading
  • Time management
  • Coaching and training
  • Loading/unloading trucks and pallets of stock
  • Stock quality control
  • Stock replenishments
  • Computer literate
  • Customer service
  • Visual merchandising
  • Inventory management
  • Sales techniques
  • Team building
  • Conflict resolution
  • Problem solving
  • Bargaining Strategies
  • Problem-solving
  • Organizational skills
  • Computer proficiency and Microsoft office
  • Product runs

References

  • Kellie Shields, 0419 719 738, Gladstone valley Woolworths store manager
  • Ben McMahon, 0401 175 530

Hobbies and Interests

  • Gaming/Technology
  • Car/Motorbike Enthusiast
  • Travelling
  • Hanging out with my friends

Personal Information

Date of Birth: 10/26/06

Attributes

  • Positive attitude
  • Good communication skills
  • Have a positive can do attitude
  • Quick learner
  • Eager to learn
  • Strong retail knowledge
  • Regular use of electric pallet jack/walkie stacker
  • Physically fit
  • Enjoy practical work
  • Work well under pressure
  • Work within structured time frame
  • Problem solving
  • Able to lead a team
  • Able to work at a constant and efficient pace
  • Able to work as a team
  • Able to follow directions
  • Able to motivate the team through recognition/coaching

Timeline

Retail Team Member

SuperCheap Auto
01.2025 - Current

Assistant Grocery Manager

Woolworths
01.2023 - 07.2024

Front End Supervisor

Woolworths
06.2022 - 03.2023

Grocery Team Member

Woolworths
04.2022 - 01.2025

Front End Team Member

Woolworths
04.2022 - 03.2023

Grade 8 to Grade 11 -

Toolooa State High School

Grade 7 -

Dungog High School

Grade 6 -

Arcadia Vale Public School

Grade 4 to Grade 5 -

Dungog Public School

Grade 2 to Grade 3 -

Wauchope Public School

Kindergarten to Grade 1 -

Biraban Public School

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ZACK MARTIN BUCKLEY