Zackary Wallace-Bell
Hilton, WA
Summary
Dedicated Hospitality professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
I am looking to step back from busy venue management into a smaller role.
Adept at enhancing customer satisfaction and managing high-quality service standards. My expertise in event promotion, coupled with a knack for relationship building, significantly increased brand awareness. Skilled in personnel management and crowd control, I consistently ensured compliance with health and safety regulations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Venue Manager
CBCo. Brewing
01.2021 - 09.2024
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Supervised events from start to finish using effective crowd control methods.
- Collaborated with marketing team to promote the venue through social media campaigns, resulting in increased brand awareness.
Bar Supervisor
The Raffles Hotel - Morris Hospitality
01.2019 - 01.2021
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Closed out cash register and prepared cashier report at close of business.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Completed bar opening and closing procedures.
Bottleshop/Bar Manager
Hanks Bar & Bistro
02.2017 - 01.2019
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
Skills
- Writing and verbal communication
- Relationship building
- Personnel management
- Event promotion
- Event planning and management
- Vendor relations
- Health and safety compliance
- Crowd control
Certification
RSA Certificate
Senior First Aid
Timeline
Venue Manager
CBCo. Brewing
01.2021 - 09.2024
Bar Supervisor
The Raffles Hotel - Morris Hospitality
01.2019 - 01.2021
Bottleshop/Bar Manager
Hanks Bar & Bistro
02.2017 - 01.2019
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