IT Support Engineer
Rogers Innovation
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Enhanced network security with regular vulnerability assessments and prompt patch installations.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Streamlined software deployment by automating installation processes for various applications.
- Safeguarded sensitive data with rigorous backup strategies and disaster recovery plans.
- Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies.
- Assisted in the development of IT policies, procedures, and best practices to maintain a secure computing environment.
- Delivered end-user training on new technologies, increasing adoption rates among employees.
- Contributed to cost savings by identifying opportunities for process improvements within the IT department.
- Established strong relationships with vendors, negotiating contracts for cost-effective hardware and software solutions.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Developed customized scripts to automate repetitive tasks resulting in increased efficiency within the IT department.
- Supported company growth through strategic planning of IT infrastructure expansions aligned with organizational objectives.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Promoted efficiency among departments with prompt resolution of system issues.
