ZAFAR ZAFRULLAH
Mickleham,Australia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
12
12
years of professional experience
Work History
LOGISTICS OPERATOR
INGENICO
2022.09 - 2024.12
- Reduced order processing time with improved logistics strategies and better coordination between departments.
- Established positive relationships with customers through proactive communication regarding order status updates and issue resolution.
- Maintained safety standards throughout the warehouse, resulting in fewer accidents and a safer working environment.
- Directed shipping and receiving of wide range of products daily.
- Managed inventory levels to verify availability of stock for customer orders.
- Implemented systems and procedures for accurate data collection and reporting.
SALES CONSULTANT
HARVEY NORMAN
2021.02 - 2021.12
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
DHL
Action Workforce
2015.08 - 2021.01
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Ensured compliance with industry regulations as well as company policies related to warehousing activities such as storage conditions, safe handling procedures, or hazardous materials management.
- Supported cross-functional teams by assisting with various warehousing tasks as needed during peak periods or staff shortages.
- Followed all safety protocols while operating equipment such as pallet jacks or forklifts, minimizing accidents in the workplace.
CUSTOMER SERVICE - AUSTRALIAN TAXATIO OFFICE
DATACOM
2015.07 - 2015.08
- Provided exceptional customer service, resolving passenger concerns promptly and professionally.
- Resolved customer service issues with timely and professional resolutions.
- Managed a high volume of inbound calls while maintaining a professional demeanour under pressure.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
OPERATIONS SUPPORT OFFICER
INDUSTRIAL GALVANIZERS
2013.01 - 2015.06
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Mitigated potential risks by proactively identifying potential issues and implementing appropriate countermeasures or contingency plans as needed.
- Addressed public questions, complaints and requests and provided necessary assistance.
- Improved dispatch efficiency by implementing advanced scheduling techniques and optimizing resource allocation.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Education
Diploma in Management -
LIVERPOOL TAFE
Liverpool, NSW07.2010
Certificate in Business Management -
LIVERPOOL TAFE
Liverpool, NSW02.2010
Skills
Shipping and receiving operations
Product and service knowledge
Consultative Sales
Web technologies and services
Product and Service Sales
Staff Training
Customer Service and Engagement
Distribution and Warehousing
Excellent customer service
Warehousing Processes
Time management
Warehouse Safety
References
- Steve Krstitovic, TEAM LEADER, INGENICO, 0419 877 857, Steve.Krstitovic@ingenico.com
- Chris Lavopa, OPERATIONS MANAGER, INDUSTRIAL GALVANIZERS, 0419 492 541, Clavopa@ingal.com.au
- Usha Ali, OPERATIONS MANAGER, HARVEY NORMAN, 02 9202 4770, Usha.ali@au.harveynorman.com
- Raphael Muller, SEPHORA E-COMMERCE SUPERVISOR, DHL AUSTRALIA, 0432 178 400, raphael.muller@dhl.com
Additionalnotes
- Australian Citizen
- Full Driver's License
- Always adhere to Occupational Health & Safety Practices
- Covid-19 Safe.
3rd Dan Black Belt Karate Instructor (19 years)
Enhancing my Confidence, Physical fitness, Self Discipline, Self Defence, Mental focus, and also attaining great humility and respect for others.
Languages
English
Native or Bilingual
Timeline
LOGISTICS OPERATOR
INGENICO
2022.09 - 2024.12
SALES CONSULTANT
HARVEY NORMAN
2021.02 - 2021.12
DHL
Action Workforce
2015.08 - 2021.01
CUSTOMER SERVICE - AUSTRALIAN TAXATIO OFFICE
DATACOM
2015.07 - 2015.08
OPERATIONS SUPPORT OFFICER
INDUSTRIAL GALVANIZERS
2013.01 - 2015.06
Diploma in Management -
LIVERPOOL TAFE
Certificate in Business Management -
LIVERPOOL TAFE
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