Zafer Ciftci
St Kilda,VIC
Summary
Friendly, reliable, and experienced hospitality professional with a strong background in high-end food and beverage service, guest relations, and wellness retreats. Comfortable working in fast-paced environments and passionate about creating welcoming spaces for guests from all backgrounds. Skilled in using Opera PMS and HubSpot CRM, with a solid understanding of service standards in both restaurant and accommodation settings. Fluent in English and Turkish.
Overview
5
5
years of professional experience
Work History
Front of House / All-Rounder
I Carusii II
02.2025 - Current
- Provide friendly and professional service to guests in a busy Italian restaurant setting
- Take orders, process payments, and assist with both food and beverage service
- Use Opera PMS to manage reservations and coordinate table arrangements
- Maintain a clean, organised dining area and support both FOH and BOH teams
Event Attendant
Showtime Attractions
04.2025 - 05.2025
- Supported event operations for a family-friendly dinosaur-themed park experience
- Welcomed children and families, ensured safety and engagement during activities
- Assisted with setup and pack-down of themed installations and interactive zones
- Maintained a positive and energetic atmosphere while guiding families through the experience
- Worked collaboratively with event coordinators and fellow attendants to deliver smooth daily operation
Food & Beverage Attendant / Guest Service Associat
TheLifeCo Wellbeing
12.2021 - 02.2025
- Delivered personalised wellness-focused food and beverage service in a luxury retreat
- Assisted guests with detox and nutrition programs, offering recommendations aligned with dietary needs
- Handled guest reservations, provided property tours, and maintained a high level of service
- Used HubSpot CRM to manage guest communications, track preferences, and ensure continuity of care
- Trained new staff on service standards, daily routines, and guest engagement
Hospitality Assistant
Bodrum Handmade Leather Boutique
07.2020 - 10.2020
- Offered a premium retail experience with a strong focus on hospitality and customer care
- Assisted international customers with personalised product advice
- Maintained a clean, inviting space and supported visual merchandising efforts
Education
Master of Science - Cognitive Neuroscience
University of Trento
Trento Italy 07-2021
Bachelor of Science - Psychology
Middle East Technical University
Ankara, Turkey06-2019
Skills
- Customer service & guest relations
- POS & reservation systems (Opera PMS)
- CRM & digital communication (HubSpot)
- Team collaboration & multitasking
- Wellness service knowledge
- Fast learner and adaptable under pressure
Languages
English
Full Professional
Turkish
Native or Bilingual
Timeline
Event Attendant
Showtime Attractions
04.2025 - 05.2025
Front of House / All-Rounder
I Carusii II
02.2025 - Current
Food & Beverage Attendant / Guest Service Associat
TheLifeCo Wellbeing
12.2021 - 02.2025
Hospitality Assistant
Bodrum Handmade Leather Boutique
07.2020 - 10.2020
Master of Science - Cognitive Neuroscience
University of Trento
Bachelor of Science - Psychology
Middle East Technical University
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