Zahab Mahmood
Sydney
Summary
Highly motivated Information Systems Major graduate seeking opportunities in system/data analyst roles with particular interest in SAS VIya and Tableau
Overview
6
6
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Timesheet Coordinator
University Of Sydney
08.2024 - Current
- Promoted to lead academic faculties and hence became the only casual member retained
- Entrusted by the university to approve final timesheets and process payments
- Communicated with different team leaders to solve and rectify timesheet disputes
HR Services Officer
University Of Sydney
06.2022 - 01.2023
- Worked alongside team members for the onboarding of casual staff and processing Job Requisitions
- Utilised core HR systems (WD, Ascender, RISQ etc.) for reporting and conveying HR based data to various internal stakeholders, including the onboarding, separating and amending of staff contracts
- Brainstormed ideas with team leaders regarding enhancements with current policies and procedures in place for the HR services team, with a focus on reducing bottlenecks and increasing system utilisation
Operations Support Officer
NSW Department Customer Services
07.2021 - 06.2022
- Promoted to SME (Subject Matter expert) - Lead a team of 12 people to work under the NSW Government eligibility criteria worth up to $15,000
- Cooperated with business analysts to identify business bottlenecks.
- Critiqued project guidelines and regulations, modelled new frameworks to enhance customer experience utilising data generated from customer insights
Electronic Monitoring Surveillance
Corrective Services NSW Government
06.2019 - 02.2020
- Managed a portfolio of up to 60 clients and answered up to 100 calls a day, dealing with vulnerable and dangerous people in the society
- Reviewed client's requests against government frameworks. Cooperated with external stakeholders if needed to approve/deny client request
- Assisted with training new recruits in an agile environment
Junior Project Administrator
Avlaw International Consulting
06.2018 - 02.2019
- Worked on a major project on the Sydney Metro, involving an analysis of data and government regulations for urban development
- Kept a crucial point of contact position for the firm, utilising various communication mediums and negotiation skills to promote loyalty from clients.
- Analysed data from local council models and incorporated it to frameworks of road safety and regulations
Education
Dual Degrees Bachelor Commerce/Aviation Management - Business And Science
University of New South Wales
Kensington 01.2017 - 12.2022
Skills
Average 90 WPM typing speed
SAS Viya data analytics
Workday Systems
Microsoft Office
SAP
SQL Oracle
Trello
TRIM
Salesforce Lightning
Scrum/Agile methodologies
Celonis
Tableau
Certification
Microsoft Office Specialist: Excel Associate
Timeline
Timesheet Coordinator
University Of Sydney
08.2024 - Current
HR Services Officer
University Of Sydney
06.2022 - 01.2023
Operations Support Officer
NSW Department Customer Services
07.2021 - 06.2022
Microsoft Office Specialist: Excel Associate
10-2020
Microsoft Office Specialist: Excel Expert
10-2020
Electronic Monitoring Surveillance
Corrective Services NSW Government
06.2019 - 02.2020
Junior Project Administrator
Avlaw International Consulting
06.2018 - 02.2019
Dual Degrees Bachelor Commerce/Aviation Management - Business And Science
University of New South Wales
01.2017 - 12.2022
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