Zahara Magisana
Shailer Park
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Services
Movie World
08.2024 - Current
- Maintained high standards of cleanliness throughout the park, contributing to an enjoyable atmosphere for guests.
- Boosted loyalty and retained customers by resolving diverse concerns with service or operations.
- Enhanced customer service based on feedback from guests.
- Resolved guest complaints quickly and professionally, ensuring repeat visits and positive reviews.
- Wrote the daily park report by including park attendance, park revenue, ride down time and attendance.
- Supported the nurse when guests needed first aid
- Replied to emails and answered phone calls from guests inquiring about the park and listening to their feedback
Sales Representative
South Burnett Today
12.2023 - 06.2024
- Created great customer experiences with personalized sales support
- Developed and maintained relationships with advertising clients
- Built new business sales within business category assignment by making face to face sales calls
- Identified potential clients through research and networking
- Presented a portfolio of advertising options to prospective customers
- Developed and coordinated sales promotions and incentives to meet business goals
Telstra
02.2023 - 12.2023
- Determined customers' needs based on sales calls and face-to-face meetings
- Investigated and resolved reported customer issues for improved customer satisfaction
- Advised customers on different financing options
- Responded quickly to customer concerns or requests within target timeframes
- Reported on sales transactions and expenses accurately
- Provided continued customer support after closing sales
- Remained up to date on current offerings and company processes
Deli Clerk
Woolworths
01.2022 - 12.2022
- Assisted in preparing special orders and party trays
- Assessed customer needs and made appropriate product recommendations
- Served correct portion sizes and accurately weighed price-per-pound products
- Updated displays, cases and other customer facing areas to showcase new items and promotions
- Helped in unloading and storing deli department merchandise
- Trained new hires in standardized department procedures
Education
Cert IV Criminal Justice -
WesTec Trade Center
Springfield Lakes06.2022
Skills
- Payment Processing
- Customer Needs Assessment
- Cash Handling
- Stocking and Receiving
- Marketing knowledge
- Collaboration
- Guest services assistance
- VIP guest services
- Wound Dressing
- Airway Management
- Anaphylaxis Response
- Asthma Attack Management
- Certified in CPR
Certification
First Aid and CPR
Timeline
Guest Services
Movie World
08.2024 - Current
Sales Representative
South Burnett Today
12.2023 - 06.2024
Telstra
02.2023 - 12.2023
Deli Clerk
Woolworths
01.2022 - 12.2022
Cert IV Criminal Justice -
WesTec Trade Center