Zahed Rahman
Lakemba,NSW
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Skilled in processing transactions, handling cash, using registers, and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Chubb Fire & Security
10.2021 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained accurate records of customer interactions using CRM software, ensuring seamless follow-up when needed.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
Mchine Operator
Kellanova
10.2019 - 09.2021
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Ensured accurate documentation of production data for analysis and continuous improvement efforts.
- Provided feedback on equipment performance issues, enabling engineers to develop effective solutions for recurring problems.
- Ensured product consistency, closely monitoring machine outputs and making necessary adjustments.
Education
Post Graduate Diploma - Finance
University of Wollongong
Wollongong, NSW10.2012
Skills
- Meeting Sales Goals
- Adaptable and Flexible
- Strong Communication and Interpersonal Skills
- Computer Proficiency and Microsoft Office
- Merchandise Recommendations
- Attention to Detail
- Merchandise Receiving and Handling
- Cash Handling
- Excellent Written and Verbal Communication
- POS Software
- Detail-Oriented
- Time Management
- Engaging with Diverse Customers
- Data entry
- Customer relations
- Critical thinking
- Problem resolution
- Computer proficiency
- CRM software
- POS systems expert
Citizenship Status
Australian Citizen
Timeline
Customer Service Representative
Chubb Fire & Security
10.2021 - 02.2025
Mchine Operator
Kellanova
10.2019 - 09.2021
Post Graduate Diploma - Finance
University of Wollongong
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