Summary
Overview
Work History
Education
Skills
Certification
PERSONAL AND OTHER ATTRIBUTES
Interests
Timeline
Generic

Zaheer Babar

Perth

Summary

Motivated and highly skilled professional with a proven track record in planning, scheduling, administration, and providing exceptional care in the aged care and disability services sector. Seeking a similar position to Planner/Scheduler or Administrator or Coordinator in a reputable and rewarding organisation. Known for unwavering work ethic, completing tasks to the highest standards, and forming strong working relationships. Adaptable to different working conditions, with exceptional communication skills, leadership abilities, and a strong commitment to workplace safety and OHS policies. Recognized for making critical decisions during challenges. Friendly, reliable, and always ready to take on new challenges with a can-do attitude.

Professional with a robust background in scheduling and coordination, skilled in optimizing workflows and ensuring efficient resource allocation. Strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in time management, communication, and conflict resolution, making reliable assets in fast-paced environments. Known for maintaining high standards and delivering consistent, impactful outcomes. Qualified Scheduler with a comprehensive background in effective scheduling and resource allocation. Successfully managed multiple projects simultaneously, ensuring timely completion and optimal use of resources. Demonstrated proficiency in coordinating team efforts and maintaining clear communication, showcasing strong organizational and time-management skills.5 Experienced Scheduler proficient in calendar management and documentation. Driven to optimize procedures and improve productivity. Offering 5 years of administrative and customer service experience.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Scheduler/ Time Keeper

Southern Cross Care
07.2023 - Current
  • Approved time sheets and maintained comprehensive records of all types of employee leave entitlements
  • Time Keeping duties including verification of Timesheets for nearly200 employees including Home Care, Nursing and Allied health Staff
  • Running various payroll reports to make sure employees entitlements are paid correctly
  • Efficiently scheduled workforce to ensure coverage of essential services for clients
  • Partime

Service Coordinator

Mercy Care West Perth
11.2022 - 07.2023
  • Efficiently scheduled workforce to ensure coverage of essential services for clients
  • Acted as the primary point of contact for employees and clients, quickly resolving issues and providing on-the-spot solutions to benefit all parties involved
  • Skillfully handled and addressed feedback and complaints from both employees and clients
  • Demonstrated exceptional client services management, ensuring client satisfaction and maintaining strong relationships
  • Effectively utilized the workforce, optimizing their contracted hours through strategic rostering
  • Collaborated and liaised internally within the organization and with external stakeholders to facilitate smooth operations
  • Approved time sheets and maintained comprehensive records of all types of employee leave entitlements
  • Full Time

Rostering Officer

St John of God Subiaco
05.2022 - 10.2022
  • Demonstrated expertise in creating rosters for over150 nurses and supporting staff across various hospital wards
  • Efficiently set up new employees in the system, ensuring smooth onboarding processes
  • Diligently adhered to EBA guidelines to ensure compliance and fairness
  • Managed the submission of accurate time sheets and leave entitlements for staff
  • Employed strong planning skills to ensure optimal patient care quality for each shift
  • Recorded and tracked internal movement of hospital staff between wards, ensuring seamless transitions
  • Effectively liaised with internal staff and managers to facilitate efficient communication and coordination
  • Maintained meticulous records of different types of leaves for staff members
  • Responsible for approving invoices from agencies and vendors, ensuring accuracy and timely payment
  • Oversaw the approval of time sheets for hospital staff, verifying worked hours and duties performed
  • Managed the scheduling of duties and posted rosters for nurses and other hospital staff throughout the facility
  • Efficiently handled a high volume of phone calls, skillfully forwarding and transferring calls as required, while accurately taking messages

NDIS Scheduler

Carers Plus
12.2020 - 05.2022
  • Managed staff scheduling for NDIS participants, ensuring appropriate coverage and support
  • Collaborated closely with clients with diverse disabilities, assisting them in achieving their goals in alignment with their NDIS plans
  • Served as the primary contact for both employees and clients, addressing inquiries and concerns promptly and effectively
  • Optimized workforce utilization by efficiently rostering staff according to their contractual obligations
  • Working closely with clients with a variety of disabilities and assisting them in achieving their goals as per their NDIS plan
  • Act as the first point of contact for employees and clients
  • Workforce utilisation and rostering them as per their contracts
  • Created and managed duty schedules and rosters for workers and clients across multiple facilities in WA
  • Served as the primary liaison between clients and employees, ensuring effective communication and coordination
  • Handled a high volume of incoming and outgoing phone calls, promptly addressing inquiries and providing assistance
  • Proactively filled in shifts for sick leave and short notice cancellations, ensuring uninterrupted service delivery

Department & Replenishment Manager

Coles, Beechboro, WA
04.2019 - 09.2020
  • Maximising profitability and team performance by managing rosters and ensuring employees are coached to exceed KPIs and other targets
  • Providing exceptional customer service by maintaining an up-to-date knowledge base of products and by making recommendations to customers based on their needs and wants
  • Led and supervised employees in the carrying out of duties and providing assistance as required
  • Liaising closely with stakeholders within the store to ensure that customer needs are fully satisfied
  • Responsible for stock control, including re-ordering, presentation and merchandising
  • Administering formal performance assessments and taking part in regular team meetings
  • Ensuring that all items to be displayed are organised and are displayed in an appealing manner
  • Maintaining accurate and up-to-date records and logs and utilising computer technology for data entry as needed

Education

Certificate IV in Financial Services - undefined

Challenger TAFE
Fremantle, WA
01.2009

Diploma of Dental Technology -

Dental Nursing Australia
Perth, WA
01.2011

Diploma of Business - undefined

World College
Perth, WA
01.2016

P6 Training -

Eastwood Harris
01.2022

Skills

  • Expertise in the provision of exceptional customer service to a wide range of customers with various needs and wants
  • Ability to operate multi-line communication systems, including in-person, over the phone, and through written correspondence
  • Expertise in using several technological applications, databases and other relevant software (eg, MYOB, etc)
  • Extensive experience in Scheduling and operational command Carelink, MYP, Microsoft Office, One Staff and Entire HR, MYP, PROCURA
  • Working knowledge of Primavera6
  • Highly interested in project management and civil projects
  • Ability to provide exceptional administration and technical support to business teams
  • Skilled in carrying out sales tasks and providing suggestions to improve the operational capacities of businesses
  • Ability to meet and exceed KPIs and additional weekly, monthly and annual goals
  • Ability to establish excellent working relationships with fellow customers, fellow employees, stakeholders and individuals from all levels
  • Ability to perform a variety of tasks with high accuracy and efficiency
  • Demonstrated ability to work in high-pressure environments
  • Highly developed problem-solving and interpersonal skills
  • Enthusiastic learner and willing to participate in continuous professional development
  • Computer skills
  • Attention to detail
  • Data entry
  • Strong work ethic
  • Customer service
  • Critical thinking
  • Teamwork and collaboration
  • Effective multitasking
  • Schedule coordination
  • Problem-solving
  • Schedule management
  • Telephone etiquette
  • Staff coordination
  • Call management
  • Microsoft Office Suite
  • Payroll processing
  • Timesheet management
  • Workflow optimization
  • Invoice submission
  • CRM software
  • Risk monitoring
  • Excellent communication
  • Strong problem solver
  • Professional and mature
  • Administrative support
  • Reliability
  • Multitasking

Certification

  • Food Safety and Barista Certificate
  • Forklift Ticket
  • WA C Class Driver’s Licence with own reliable transport
  • NIDS Check
  • Working with Children Check.

PERSONAL AND OTHER ATTRIBUTES

  • Verbal Communication – Assesses audience and provides appropriately tailored and clear information and explanations to a range of individuals and groups effectively and confidently, dealing with challenging behaviour appropriately
  • Written Communication – Demonstrates ability to record written information accurately
  • Interpersonal Skills – Delivers information to colleagues and other individuals in an appropriate manner, building rapport with others to understand issues and to suggest courses of action appropriate to their needs
  • Conflict Management – Confidently assesses conflict situations and applies sound judgement and knowledge of guidelines and procedures to manage conflict effectively
  • Self-Management – Manages skills and knowledge development and own work schedules to achieve targets, using sound judgement and effective communication
  • Integrity – Instils mutual trust and confidence and behaves fairly and ethically towards others, demonstrating a sense of responsibility and a commitment to public service
  • Resilience – Demonstrates perseverance in achieving objectives and copes effectively with setbacks and problems
  • Empathy and Cultural Awareness – Demonstrates an interest in and an appreciation of a range of different cultures and actively seeks to understand and effectively address the issues and views of others
  • Environmental Scanning – Proactively scans the environment for risk and identifies and escalates risks appropriately
  • Self-Discipline – Works methodically in a sustained manner to meet objectives
  • Teamwork – Corporates effectively with the team and works collaboratively to achieve goals

Interests

  • Advocacy Campaigns
  • I participate in a variety of outdoor recreational activities
  • Playing Sports

Timeline

Scheduler/ Time Keeper

Southern Cross Care
07.2023 - Current

Service Coordinator

Mercy Care West Perth
11.2022 - 07.2023

Rostering Officer

St John of God Subiaco
05.2022 - 10.2022

NDIS Scheduler

Carers Plus
12.2020 - 05.2022

Department & Replenishment Manager

Coles, Beechboro, WA
04.2019 - 09.2020

Certificate IV in Financial Services - undefined

Challenger TAFE

Diploma of Business - undefined

World College

Diploma of Dental Technology -

Dental Nursing Australia

P6 Training -

Eastwood Harris
Zaheer Babar