Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zaheer Khan

Ipswich,QLD

Summary

Proven leader with extensive experience in operations management and team leadership, notably at SEQ Sales & Services PTY LTD, & McDonald's. Excelled in strategic planning, operational efficiency, and fostering employee motivation, significantly enhancing customer satisfaction and operational quality. Skilled in decision-making and cultural awareness, adept at driving process improvements and achieving financial targets. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Manager of Operations

SEQ Sales & Services PTY LTD
05.2023 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
  • Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
  • Managed cross-functional teams for successful project completion and timely delivery.
  • Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization''s bottom line results.
  • Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Increased profit by streamlining operations.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.

Manager

McDonald's Restaurant
01.2020 - 04.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Back Area Crew Member

McDonald's Restaurant
05.2018 - 01.2020
  • Participated in regular safety meetings, reinforcing best practices for personal hygiene, safe food handling techniques, and workplace hazards prevention measures while on duty.
  • Maintained cleanliness and organization of workstations, contributing to a safe and sanitary work environment.
  • Strictly adhered to company policies and procedures regarding food preparation processes, consistently delivering on quality standards and customer expectations.
  • Supported streamlined workflows by efficiently transitioning between tasks as needed throughout shifts without compromising service quality or timeliness of orders completion.
  • Improved customer satisfaction by providing efficient and courteous service in the back area operations.
  • Helped maintain optimal product levels through effective communication with front-of-house staff regarding stock needs or anticipated shortages.
  • Demonstrated adaptability by learning multiple stations within the back area operations, increasing versatility as a team member.
  • Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
  • Coordinated with kitchen staff, working hard to stay ahead of demand and exceed customer expectations.
  • Maintained and tracked food, cooler, and freezer temperatures.
  • Followed food safety practices and sanitation guidelines.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Education

High School Diploma -

Bremer State High School
Ipswich, QLD
11.2021

Skills

  • Decision-Making
  • Customer Service
  • Staff Management
  • Team Leadership
  • Operations Management
  • Strategic Planning
  • Operations Oversight
  • Schedule Management
  • Delegation
  • Employee Motivation
  • Process Improvements
  • Staff Development
  • Data Management
  • Data Analysis
  • Cost Reduction
  • Operational Efficiency
  • Management
  • Organizational Management
  • Maintaining Compliance
  • Policies and procedures implementation
  • Health and safety compliance
  • Maintenance Planning
  • Sales Presentations
  • Superb time management skills
  • Work flow planning
  • Project Leadership
  • Fluent in English, Fijian
  • Cultural Awareness

Timeline

Manager of Operations

SEQ Sales & Services PTY LTD
05.2023 - Current

Manager

McDonald's Restaurant
01.2020 - 04.2023

Back Area Crew Member

McDonald's Restaurant
05.2018 - 01.2020

High School Diploma -

Bremer State High School
Zaheer Khan