Suzy Abdin
Belmore
Summary
Adaptable and highly motivated professional with a strong work ethic and commitment to service excellence. Possesses exceptional interpersonal skills, demonstrated leadership abilities, and a proven track record of maintaining positive customer and team relationships. Proficient in administrative tasks, communication, and using technology to optimize processes.
Overview
10
10
years of professional experience
Work History
Allied Health Practice Manager
Belmore Medical Centre
09.2019 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Successfully manage and oversee administrative operations, ensuring efficient patient care.
- Handle accounts receivable/payable, process insurance claims, and manage billing.
- Maintain high levels of patient satisfaction through excellent service and communication.
- Supervise administrative staff, provide training, and foster a positive team environment.
Office Manager
Quick Connect Electrical & Air Conditioning
08.2017 - 08.2019
- Scheduled and allocated jobs for electricians, ensuring efficient resource utilization.
- Served as the first point of contact for customers, addressing inquiries and resolving issues.
- Managed accounts payable and receivable, including employee timesheets and customer payments.
- Maintained high-demand email correspondence and communication.
- Created invoices and quotes for new and existing jobs, contributing to revenue generation.
- Performed various ad hoc duties as required by management.
- Managed office supplies, filing, scanning, and archiving.
- Handled after-hours customer phone calls, maintaining high service levels.
- Maintained and updated company database and coordinated warehouse operations.
Travel Agent
Flight Centre
04.2016 - 08.2017
- Developed strong client relationships through excellent communication and rapport building.
- Effectively organized and coordinated travel itineraries, including flights, accommodations, and transportation.
- Provided expert advice on travel destinations, activities, and options, exceeding customer expectations.
- Managed bookings, reservations, and payments for travel services, ensuring seamless travel experiences.
- Utilized advanced computer reservation systems to research, book, and manage travel arrangements.
- Consistently met and exceeded Key Performance Indicators (KPIs) for sales and customer satisfaction.
- Recorded and maintained accurate customer documents, invoices, and payment receipts.
- Followed up with customers to increase customer service with travel plans.
Ward Box Keeper
Clifford Hallam Healthcare
07.2015 - 04.2016
- Managed inventory by ordering and stocking medical supplies.
- Troubleshot issues and maintained effective communication with colleagues.
- Assisted in organizing and setting up storage areas.
Medical Receptionist
Dr Jamal Rifi
07.2013 - 06.2015
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Excelled in clerical and administrative work, utilizing Medical Director and Insight patient management systems.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Education
Certificate III - Travel And Tourism
Franklyn Scholar
Sydney, NSW2016
Certificate III - Marketing
Tafe
Ultimo, NSW2013
Skills
- Exceptional written and spoken communication
- Strong interpersonal and relationship-building abilities
- Proficient with administrative tasks and technology
- Detail-oriented with a commitment to service excellence
- Adaptable and proactive problem-solver
- Leadership and teamwork capabilities
- Fluent in English and Arabic
Timeline
Allied Health Practice Manager
Belmore Medical Centre
09.2019 - Current
Office Manager
Quick Connect Electrical & Air Conditioning
08.2017 - 08.2019
Travel Agent
Flight Centre
04.2016 - 08.2017
Ward Box Keeper
Clifford Hallam Healthcare
07.2015 - 04.2016
Medical Receptionist
Dr Jamal Rifi
07.2013 - 06.2015
Certificate III - Travel And Tourism
Franklyn Scholar
Certificate III - Marketing
Tafe